Branch Manager

PeopleStrong; Chennai District; On-site; INR 600,000 - 1,000,000; Full time

Job summary

PeopleStrong is seeking a proactive professional to drive branch performance and customer engagement in Chennai. You will manage relationships with customers, study market trends, and coordinate marketing and collection activities to meet targets.

You will lead a team, ensure compliance with procedures, and focus on profitability while mitigating risks and ensuring smooth branch operations.

Qualifications

• Coaching and mentoring responsibilities for the team.
• Business development and growth initiatives across the branch.
• Proficiency in local language and English for effective communication.

Responsibilities

• Maintain regular & continuous relationships with existing and potential customers.
• Study market trends to aid innovation and meet customer needs via up-sell/cross-sell of products.
• Initiate and coordinate marketing activities to achieve business goals.
• Achieve customer delight through efficient service and retain customers while acquiring new ones.
• Drive branch profitability and ensure the unit remains profitable.
• Conduct field visits for marketing and collection activities as required by branch needs.
• Collaborate with departments to ensure smooth branch operations and compliance with policies.
• Support risk management through early detection and mitigation of fraud, and ensure adherence to procedures and law.
• Oversee receivables recovery to sustain revenue flow and protect customer interests.
• Maintain branch books, documents, and premises, and coordinate with authorities as needed.
• Lead audit and inspection activities and oversee asset integrity.

Skills

Coaching & mentoring

Business development

Communication (local language & EN)

Job description

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through efficient customer service. Retain existing customers and acquire new continuously.

Product – Process Championship

• Achieve branch targets and ensure profitability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organization’s revenue flow and protect customer’s long‑term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• Efficient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Coaching & Mentoring
• Business Development
• Communication Skills – Proficiency in local language and English