Branch Manager

Muthoot FinCorp (MFL); Eluru District, NTR; On-site; INR 350,000 - 550,000; Full time

Job summary

Muthoot FinCorp (MFL) invites applications for a role covering Customer Championship, Product Process Championship and People Championship. You will maintain regular relationships with customers, study market trends for up-sell/cross-sell opportunities, and initiate marketing activities to meet customer needs.

The position also covers branch profitability, field marketing/collection efforts, collaboration across departments, risk and compliance, and training of the team to sustain long-term

Qualifications

• Customer relationship management capabilities
• Market research and trend analysis
• Marketing coordination and execution
• Customer service excellence and retention strategies

Responsibilities

• Maintain regular, continuous relationships with existing and potential customers.
• Study market trends to identify up-sell/cross-sell opportunities and inform product innovations.
• Initiate, coordinate and participate in marketing activities to achieve targets.
• Ensure branch profitability through effective operations and customer-focused practices.
• Collaborate with departments to ensure smooth branch functioning and risk management.
• Support audit and gold inspection processes, maintaining compliance and safeguarding assets.
• Provide training and mentorship to the team to foster knowledge sharing and growth.

Job description

Role & responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices. Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.
• Recovery of receivables: To ensure organizations revenue ?ow and protect customers long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.