Branch Manager

International Travel House (ITH); Kolkata District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

International Travel House (ITH) in Kolkata invites an experienced Branch Manager for its TRS (Business Travel) division. The role oversees operations, sales, finance and admin at the branch, ensuring quality service, client satisfaction, and compliance with standards.

You will lead a team, recruit and appraise staff, manage budgets, monitor MIS, and coordinate with corporate office. Minimum 10–15 years in travel trade with 5–7 years as a branch head preferred; MBA in Marketing/Finance is a plus.

Qualifications

• Minimum 10–15 years in the travel trade.
• 5–7 years in a branch head role in a reputed travel management company.

Responsibilities

• Maintain quality of service and customer satisfaction; implement service recovery.
• Coordinate and integrate all branch functions and services.
• Monitor operational efficiency and implement systems for smooth branch operations.
• Liaise with clients, suppliers, government bodies and authorities.
• Develop new clients, analyze market data and meet budgeted targets.
• Oversee budgeting, fund flow, and expense controls; ensure statutory compliance.
• Recruit, train and appraise staff; ensure ISO standards and branch administration.

Skills

Sales & marketing

Leadership

People management

Customer orientation

Education

Graduate / Hotel Management

MBA in Marketing or Finance

Job description

Job Description

• Position: Branch Manager


• Division: TRS (Business Travel)


• Location: Kolkata


• No of Relevant Experience: 10-15 Years

Role Description Branch Manager - TRS is responsible for

Operations

• Ensure maintenance of quality of service, customer satisfaction, and effective service recovery


• Coordinate and integrate all functions and services in the location


• Implement systems for smooth operation and monitor operational efficiency of the branch


• Handle crisis situations


• Liaison / maintain PR with clients, suppliers, associates, Govt Bodies, Appropriate Authorities, etc

Sales & Servicing

• Develop new clients and increase business from existing clients to meet budgeted figures


• Collate and analyze market and performance information (MIS in the prescribed format)


• Achieve the set targets (budget)


• Handle major complaints

Finances

• Prepare annual budget for the branch


• Monitor fund flow management and practice expense control as per norm


• Monitor receivable as per normEnsure statutory compliance


• Ensure report back /MIS with analysis is sent to Corporate office

HR & Administrative

• Monitor overall branch administration for branch efficiency


• Recruitment of best-suited employees for the branch


• Appraisal of the team to monitor their performance


• Ensure implementation and monitor statutory compliance


• Maintain ISO standards as per quality assurance work manual


• Management of contractual employees

Competencies

• Strong Sales and Marketing skills & competencies


• System and quality orientation


• Market, industry, and trade knowledge


• Commercial acumen


• Leadership and people management


• Resource control and administration

Educational Qualification

• Graduate / Hotel Management


• MBA in Marketing or Finance

Experience

Minimum 10-15 years in the trade, of which 5 - 7 years should be as a branch head in a reputed travel management company