Branch Manager

Mahindra Finance; Jaipur; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

Mahindra Finance in Jaipur seeks a Branch Head to lead end-to-end branch operations, drive business growth, and ensure compliance with audit standards. The role emphasizes delivering superior customer service, achieving financial targets, and maintaining operational discipline while nurturing a high-performance culture.

The incumbent will mentor the branch team, monitor daily performance, manage assets and liabilities, and coordinate with cross-functional units to meet annual plans and

Qualifications

• Strong leadership and branch management experience.
• Ability to drive targets and business growth.
• Knowledge of banking compliance and audit processes.
• Familiarity with operational risk, TAT, and service standards.

Responsibilities

• Drive ACH activation for customers as per defined targets.
• Ensure audit ratings and timely ATR submissions in the audit portal.
• Maintain DWM discipline through daily reporting and standards adherence.
• Handle exceptions related to KFS upload and CSS creation within defined TAT.
• Achieve fee-based and investment targets (HI, AFC, MI; FD, MF).
• Deliver loan targets (PAPQ, Suvidha, Wheels Loan) as per plans.
• Ensure timely PDD updation (RC, Invoice, Insurance) within SLA.
• Improve QRC resolution within TAT to enhance customer satisfaction.
• Ensure timely file movement/dispatch to RMC before the 20th of the next month.
• Build and mentor branch team for performance excellence and compliance adherence.

Job description

Role & responsibilities

Job Purpose Statement

The Branch Head is responsible for managing end-to-end branch operations, driving business growth, ensuring compliance, and delivering superior customer service. This role focuses on achieving financial targets, maintaining audit standards, and implementing operational discipline while fostering a high-performance culture within the branch.

Duties & Responsibilities

• Drive ACH activation for customers as per defined targets.
• Ensure desired audit ratings and timely ATR submission in the audit portal.
• Maintain DWM discipline through daily reporting and adherence to operational standards.
• Handle exceptions related to KFS upload and CSS creation within defined TAT.
• Achieve fee-based business targets (HI, AFC, MI) and investment business targets (FD, MF).
• Deliver loan business targets (PAPQ, Suvidha, Wheels Loan) as per annual plans.
• Ensure timely PDD updation (RC, Invoice, Insurance) within SLA.
• Improve QRC resolution within TAT to enhance customer satisfaction.
• Ensure timely file movement/dispatch to RMC before the 20th of the next month.
• Build and mentor branch team for performance excellence and compliance adherence.