Branch Manager

Muthoot Fincorp Limited; Eruvadi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Muthoot Fincorp Limited in India seeks a Branch Manager to lead customer championship, drive profitability, and manage risk at the branch level. You will coordinate marketing activities, supervise operations, and mentor a team to deliver superior service.

The role emphasizes strong relationship-building, strategic planning, and effective communication in a dynamic financial services environment.

Qualifications

• Regularly study market trends to identify opportunities for up-sell and cross-sell.
• Coordinate and participate in marketing to achieve branch goals.
• Ensure operational adherence to policies and procedures.
• Maintain branch profitability and asset upkeep.

Responsibilities

• Maintain regular relationships with existing and potential customers.
• Achieve branch targets and ensure profitability of the unit.
• Recover receivables and ensure compliance with accounts and records.
• Provide training and coaching to team members for development.
• Develop and apply market intelligence for business growth.

Skills

Customer Service

Relationship Building

Market Intelligence

Business Development

Coaching & Mentoring

Planning & Forecasting

Communication Skills

English

Local Language

Job description

Branch Manager Key Job Responsibilities

Customer Championship

• Maintain regular & continuous relationship with existing and potential customers.
• Constant study of market and identify market trends to - aid innovation and/or to meet the need(s) of customers by up-sell/cross sell of products.
• Initiate, implement/coordinate and participate in marketing for achieving the above.
• Achieve customer delight through e?cient customer service. Retain existing customers and acquire new continuously.

Product - Process Championship

• Achieve branch targets and ensure pro?tability of the unit (branch).
• Will involve in Field Visits for Marketing / Collection activities basis to branch requirements
• Collaborate with various departments to ensure smooth functioning of the branch.
• Ensure operational adherence as per Manual of Instructions and laid down policies and practices.

Mitigation & Prevention of Risk (material & people) by early and timely detection of fraud(s) and up-hold the vision & values of the Organization and goodwill of customers.

• Recovery of receivables: To ensure organization’s revenue ?ow and protect customer’s long-term interest by regular monitoring and follow up. Should adhere to the operation protocols mandated by the organization.
• E?cient maintenance of branch books of accounts, documents and statutory records and upkeep of branch premises and physical Assets. Liaison and coordination with statutory authorities and/or external agencies and ensure compliance adherence, rule of Law.
• Role will come under the purview of Audit & Gold Inspection.
• Should focus on branch profitability & ensure that assigned branch is profitable

People Championship

• Ensure proper handholding and timely/continues training of the team.
• Encourage acquiring and sharing of knowledge by team members and proactively participate in knowledge sharing for the development of business and career progression of team.

Knowledge, Skills & Attributes

• Result Orientation
• Customer Service & Retention Focus
• Planning & Forecasting Skills
• Relationship Building
• Coaching & Mentoring
• Market Intelligence
• Business Development
• Communication Skills - Proficiency in local language and English