BPO Supervisor

NTT DATA, Inc.; Coimbatore District; On-site; INR 550,000 - 900,000; Full time

Job summary

NTT DATA, Inc. seeks a Medical Coding Supervisor to oversee EM and ED coding activities in a U.S. healthcare client environment.

The role involves supervising a coding team, addressing provider inquiries, and ensuring adherence to SOPs and productivity standards. The candidate will monitor unbilled accounts, perform trend analysis, and ensure timely resolution of unpaid or denied claims by the team. HIPAA compliance is mandatory, with responsibilities spanning meetings and ongoing credential

Qualifications

• Specialized expertise in Emergency Medicine (EM) and Emergency Department (ED) coding
• Knowledge of coding guidelines and compliance requirements
• Strong attention to HIPAA and patient confidentiality

Responsibilities

• Monitor unbilled accounts and reduce accounts receivable days by ensuring proper coding
• Ensure adherence to coding guidelines within productivity standards
• Address coding inquiries from providers, US-based
• Supervise and direct team with daily activities
• Provide trend analysis and solutions to customers
• Respond to customer requests by phone or writing to resolve unpaid/denied claims
• Ensure SOP adherence and monthly performance feedback to staff
• Guide team members to complete tasks effectively
• Maintain HIPAA compliant practices and meet TAT/SLA requirements

Job description

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Medical Coding Supervisor:

• Expertise in specialties of EM & ED Professional
• Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
• Ensure adherence of coding guidelines within established productivity standards.
• Addressing coding related inquires for providers as needed, U.S. only.
• Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
• Provide supervision and direction to team and manage their day to day activities.
• Provide trend analysis of issues and solutions to customer.
• Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
• Maintain and ensure adherence to SOP guidelines by team members.
• Provide monthly feedback to team members on their performance.
• Provider guidance to the team members to effectively complete the assigned task.
• Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
• Ensure complete adherence to TAT and SLA’s as defined by the customer
• Maintain patient confidentiality and strict adherence to HIPAA