BPO Supervisor

NTT DATA North America; Coimbatore District; On-site; INR 600,000 - 900,000; Full time

Job summary

NTT DATA North America seeks a Medical Coding Supervisor to lead a coding team focused on EM & ED specialties. You will supervise daily activities, ensure coding guidelines are followed, and address provider inquiries to maintain timely, accurate billing.

The role requires expertise in EM/ED coding, adherence to SOPs, and proactive guidance to improve performance and compliance across the accounts receivable cycle.

Qualifications

• Expertise in Emergency Medicine and Emergency Department professional coding.
• Strong understanding of medical coding guidelines and standards.
• Experience reviewing and supervising coding processes and teams.

Responsibilities

• Monitor unbilled accounts reports to reduce days in accounts receivable.
• Provide supervision and direction to the coding team and manage day-to-day activities.
• Address provider coding inquiries; coordinate with US-based clients as needed.
• Attend meetings and in-service trainings to improve coding knowledge and compliance.
• Ensure adherence to SOPs and maintain HIPAA confidentiality.
• Provide monthly feedback on performance and guide the team to meet targets.
• Manage adherence to TAT and SLA definitions and ensure accurate billing.

Job description

Medical Coding Supervisor:

In these roles, you will be responsible for:

• Expertise in specialties of EM & ED Professional
• Monitoring unbilled accounts report for outstanding and/or un-coded encounters to reduce accounts receivable days.
• Ensure adherence of coding guidelines within established productivity standards.
• Addressing coding related inquires for providers as needed, U.S. only.
• Attending meetings and in-service training to enhance coding knowledge, compliance skills, and maintenance of credentials.
• Provide supervision and direction to team and manage their day to day activities.
• Provide trend analysis of issues and solutions to customer.
• Respond to customer requests by phone and/or in writing to ensure timely resolution of unpaid and denied claims.
• Maintain and ensure adherence to SOP guidelines by team members.
• Provide monthly feedback to team members on their performance.
• Provider guidance to the team members to effectively complete the assigned task.
• Attending meetings and in-service training to enhance Accounts Receivable knowledge, compliance skills, and maintenance of credentials.
• Ensure complete adherence to TAT and SLA’s as defined by the customer
• Maintain patient confidentiality and strict adherence to HIPAA