BPO Associate Director

NTT DATA, Inc.; Chennai District; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

NTT DATA, Inc. is seeking a seasoned professional to partner with the sales team to develop proposals, RFP responses, and presentations for medical coding services in the US healthcare domain.

You will provide subject matter expertise on coding standards (ICD-10, CPT, HCPCS), HIPAA compliance, and industry best practices, while supporting pricing, cost estimation, and solution design for prospective clients.

Qualifications

• Bachelor's degree in Healthcare Administration, Life Sciences, or related field; Masters preferred.
• 10+ years of experience in US healthcare with strong exposure to medical coding services.
• Proven track record in sales support, pre-sales, or business development within healthcare outsourcing.
• In-depth knowledge of ICD-10, CPT, HCPCS coding standards and compliance frameworks.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Responsibilities

• Partner with the sales team to develop proposals, RFP responses, and presentations for medical coding services.
• Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices.
• Assist in pricing strategies, cost estimation, and solution design for prospective clients.
• Participate in client calls and meetings to articulate service offerings and address technical queries.
• Build strong relationships with key stakeholders to understand their needs and tailor solutions accordingly.
• Collaborate with operations, quality, and compliance teams to align service capabilities with client expectations.
• Mentor and guide the sales support team to ensure timely and accurate deliverables.
• Identify new opportunities for growth within the medical coding domain.

Skills

Communication

Presentation skills

Stakeholder management

Analytical thinking

Problem solving

Education

Bachelor's degree in Healthcare Administration/Life Sciences

Master's degree preferred

Tools

CRM tools

Proposal management system

Job description

Partner with the sales team to develop compelling proposals, RFP responses, and presentations for medical coding services.

Provide subject matter expertise on US healthcare coding standards, compliance, and industry best practices.

Assist in pricing strategies, cost estimation, and solution design for prospective clients.

Client Engagement

• Participate in client calls and meetings to articulate service offerings and address technical queries.
• Build strong relationships with key stakeholders to understand their needs and tailor solutions accordingly.
• Analyze industry trends, competitor offerings, and regulatory changes to support strategic decision-making.
• Identify new opportunities for growth within the medical coding domain. Should possess Radiology domain expertise + Multispecialty experience ( IVR, Anesthesia, Surgery, EM, ED etc.)
• Mentor and guide the sales support team to ensure timely and accurate deliverables.
• Collaborate with operations, quality, and compliance teams to align service capabilities with client expectations.

Compliance & Quality

• Ensure all proposals and solutions adhere to HIPAA, CMS, and other regulatory requirements.
• Maintain up-to-date knowledge of ICD-10, CPT, HCPCS, and payer guidelines.

Required Qualifications

• Bachelors degree in Healthcare Administration, Life Sciences, or related field (Masters preferred).
• 10+ years of experience in US healthcare domain with strong exposure to medical coding services.
• Proven track record in sales support, pre-sales, or business development within healthcare outsourcing.
• In-depth knowledge of ICD-10, CPT, HCPCS coding standards and compliance frameworks.
• Excellent communication, presentation, and stakeholder management skills.
• Strong analytical and problem-solving abilities.

Preferred Skills

• Experience working with US healthcare providers, payers, or RCM companies.
• Familiarity with sales CRM tools and proposal management systems.
• Ability to work in a fast-paced, deadline-driven environment.
• Strategic Thinking
• Client-Centric Approach
• Leadership & Team Management
• Technical Expertise in Medical Coding .