Boutique Head

Weekday; New India colony; In loco; INR 1.000.000 - 2.200.000; Tempo pieno

Descrizione del lavoro

Weekday is seeking a senior luxury retail sales leader in Ahmedabad to manage customer relationships, store operations and team performance for a luxury jewellery client. The role focuses on delivering exceptional customer experiences while driving sales targets and repeat business.

Ideal candidates have extensive experience in luxury retail and jewellery, with strong CRM, marketing exposure and people-management capabilities within boutique environments.

Competenze

• Luxury retail sales experience required.
• Experience in the fine jewellery industry preferred.
• CRM, store operations and people management experience are desirable.

Mansioni

• Achieve store sales targets as per plan across retail metrics.
• Conduct home visits and introduce new collections; enrich customer profiles after meetings.
• Curate experiences with Privee for birthdays/anniversaries of key customers.
• Tap repeat customer networks by planning and executing in-store or external events.
• Maintain store operations through morning meetings, VM/grooming, SOP compliance and stock rotation.
• Deliver exceptional customer experience via CRM updates and NPS surveys.
• Lead store team through coaching and quarterly reviews.

Conoscenze

Luxury retail sales

Fine jewellery

Descrizione del lavoro

This role is for one of Weekday’s clients
Salary range: Rs 1000000 - Rs 2200000 (ie INR 10 - 22 LPA)

Min Experience: 10+ years
Location: Ahmedabad
JobType: full-time

Requirements

Scope of the role

Responsible for the Retail Sales, Customer Relationship Management, Store Operations, Customer Experience and People Management

Job Profile

• Achievement of store sales targets as per plan for retail metrics like UCP value sales, bespoke revenue, conversion & repeat customer, average ticket size
• Conduct home visits, new collection introduction, and reduce dormancy by direct connects, customer profile enrichment after meeting the customer
• Curate experiences in coordination with Privee for birthday/ anniversary celebrations of key customers outside or within boutique
• Tap into repeat customer network by planning and executing events in-store or external with support of repeat customers
• Maintain efficient store operations through morning meetings, store upkeep and VM, grooming score, commercial compliance, SOP compliance, stock rotation
• Ensure exceptional customer experience through CRM updation for product related NPs, CRM fill rates, ZPP enrollment, NPS surveys
• Lead store team by motivating, coaching and training staff, conducting quarterly review and feedback

Key Deliverables

• Retail Metrics
• Repeat Customer and Customer Relationship Management
• Store Operations & Customer Experience
• People Development

The right person

• Graduate with 7-11 years of experience in luxury retail sales, and minimum 5 years in Fine Jewellery Industry
• Exposure to local retail marketing / promotion activities and customer experience management will be an added advantage
• Behavioural Competencies: Customer Centricity, Delivers Results, Interpersonal Effectiveness, Building Effective Teams.
• Functional Competencies: Business Acumen, Product Knowledge, Commercial Acumen, Sales Planning, Process Orientation.

Must-have skills

• luxury retail sales, fine jewellery industry

Good-to-have skills

• local retail marketing, promotion activities, customer experience management