BMC Helix ITSM with Immediate Joining

Wipro; Mumbai; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Wipro seeks a skilled ITSM specialist to support BMC Helix ITSM deployments in Mumbai. The role requires hands-on expertise with IT service management tools and infrastructure support for complex enterprise environments.

Key duties include deploying releases, troubleshooting user issues, and collaborating with clients and teams to design, install, configure, and maintain resilient systems. 3-5 years of relevant experience preferred.

Qualifications

• BMC Helix ITSM experience required.

Responsibilities

• Deploy the release of new technologies and test PC/server OS, networks and related hardware.
• Troubleshoot problems reported by users and support web access and messaging services.
• Provide infrastructure solutions, install new servers and maintain the infrastructure.
• Collaborate with clients and technical colleagues across functional areas.
• Diagnose and resolve complex hardware, software and connectivity problems.

Tools

BMC Helix ITSM

Job description

Job Title: BMC Helix ITSM with Immediate Joining

State/Province: Maharashtra

Posting Start Date: 10/28/26

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com.

Job Description

Role Description of Tools Engineer

Do

• âÃÂâ Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware.
• âÃÂâ Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment
• âÃÂâ Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure.
• âÃÂâ Able to work collaboratively with clients and other technical colleagues. Individuals work across all functional areas.
• âÃÂâ Able to diagnoses and resolves complex hardware, software and connectivity problems.
• âÃÂâ Enhanced knowledge of production monitoring and additional capability, may support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility

Mandatory Skills: BMC Helix ITSM.Experience: 3-5 Years.Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

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Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.