Key Roles & Responsibilities:-
A. RGHS & Bhamashah Operations
- Handle RGHS and Bhamashah patient registration, eligibility verification and beneficiary identification.
- Verify patient eligibility, scheme validity, entitlement and available benefits.
- Coordinate with patients, attendants and concerned departments regarding scheme-related formalities.
- Ensure proper documentation and compliance with applicable scheme guidelines.
- Coordinate with government authorities and scheme representatives for approvals and clarifications.
B. TPA & Insurance Operations
- Handle cashless patient admission and insurance-related formalities.
- Coordinate with various TPAs and insurance companies for pre-authorization approvals.
- Prepare and submit pre-authorization requests along with relevant medical documents.
- Follow up on pending approvals, enhancement requests and queries raised by TPAs.
- Coordinate with doctors and clinical departments for medical justifications and supporting documents.
- Ensure timely submission of final claims and discharge summaries.
C. Claims Processing & Settlement
- Prepare, verify and process RGHS, Bhamashah and TPA claims.
- Ensure accuracy and completeness of claim documents before submission.
- Monitor claim status and follow up on pending, rejected and query-raised claims.
- Coordinate for claim deficiencies, deductions and re-submission wherever required.
- Maintain records of claim submissions, approvals, rejections and settlements.
- Identify reasons for claim deductions and rejections and take corrective action.
D. Coordination & Reporting
- Coordinate with Billing, Medical Records Department (MRD), Medical Administration, Pharmacy and other clinical departments.
- Maintain daily reports of admissions, approvals, pending cases and claim submissions.
- Prepare monthly MIS reports covering claim status, outstanding amounts, rejections and deductions.
- Ensure timely resolution of patient and departmental queries.
- Maintain proper records and ensure confidentiality of patient information.
Required Knowledge & Skills:-
- Good knowledge of RGHS, Bhamashah and TPA processes.
- Knowledge of cashless hospitalization and insurance claim procedures.
- Understanding of pre-authorization, enhancement and final claim submission.
- Knowledge of medical documentation and hospital billing procedures.
- Proficiency in MS Excel, MS Office and hospital information systems (HIS).
- Strong communication, coordination and follow-up skills.
- Ability to handle multiple cases and meet claim submission deadlines.
- Attention to detail and problem-solving abilities.