Billing Administrator- Contract To Invoice

Lloyd's Register Group; Mumbai; Hybrid; INR 550,000 - 850,000; Full time

Benefits offered by this job

Development programs

Full-time role

Job summary

Lloyd’s Register in Navi Mumbai is hiring a Billing Administrator to manage in-service contract setup, invoicing and credit notes within SLA targets. You’ll collaborate with Commercial, Service Delivery and Finance teams to ensure accurate service delivery and billing compliance.

The role demands strong Excel skills, experience with ERP systems (preferably SAP/ByD) and a customer-focused mindset, with attention to detail and timely issue resolution.

Qualifications

• Bachelor’s degree or equivalent qualification in Business Administration, Finance, Commerce or a related discipline.
• Relevant experience in administration, service delivery, billing, order management or operational support.
• Good working knowledge of Microsoft Excel, Word and Outlook.
• Experience in customer-focused environment delivering against SLAs/KPIs.
• Solid attention to detail, problem-solving and data management.
• Strong communication and stakeholder-management skills across teams.
• Experience processing invoices and credit notes in an ERP, preferably SAP.
• Ability to read and interpret commercial contract terms for billing.

Responsibilities

• Set up, amend and maintain In-Service contracts in ByD.
• Process Credit Notes in accordance with client contracts and requests.
• Process invoicing in accordance with client contracts and country requirements.
• Ensure pre-billing queries are categorized, up to date, monitored and resolved on time.
• Ensure client requirements are maintained accurately.
• Build relationships across Commercial, Service Delivery, In-Service Finance, FSD and Pricing.

Skills

Attention to detail

Communication skills

Stakeholder management

Customer service

English proficiency

Education

Bachelor’s degree in Business Administration/Finance/Commerce

Tools

SAP

Microsoft Excel

Microsoft Word

Microsoft Outlook

SAP Business ByDesign

Job description

Job Description

Billing Administrator – Contract to Invoice

Lloyd’s Register

Location: Navi Mumbai

Model of Work: Office presence required 5 days per week for the first 12 months. (Post the first year, hybrid model 2 days per week to be confirmed)

What We’re Looking For

We are looking for a Senior Administrator to join our Service Delivery Support team. In this role, you will be responsible for processing in-service contract set-up, service order set-up and service order closure requests within agreed turnaround times and quality SLA/KPIs. You will work closely with stakeholders across Commercial, Service Delivery and Finance to support accurate and efficient service delivery.

What We Offer You

• The opportunity to work for an organization that has a well-defined sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.
• A full-time permanent role.

The role

• Set up, amend and maintain In-Service contracts in ByD.
• Process Credit Notes in accordance to client contracts, regulations and requests.
• Process invoicing in accordance with client contracts and country requirements.
• Ensure pre billing queries are accurately categorised, up to date, monitored and resolved in a timely manner.
• Ensure client requirements are maintained accurately.
• Build positive working relationships across different departments, including Commercial, Service Delivery, In-Service Finance, FSD, Product Pricing and Management.

What You Bring

• Bachelor’s degree or equivalent qualification in Business Administration, Finance, Commerce or a related discipline.
• Relevant experience in administration, service delivery, billing, order management or operational support.
• Good working knowledge of Microsoft Excel, Word and Outlook.
• Experience working in a customer-focused environment and delivering against SLAs, KPIs and deadlines.
• Solid attention to detail, problem-solving skills and the ability to manage accurate data, contracts and transactions.
• Solid communication and stakeholder-management skills, with the ability to collaborate effectively across teams.
• Practical experience of processing invoices and credit notes in an ERP, preferably SAP
• Ability to read and interpret commercial contract terms such as pricing, payment terms and milestones and apply them accurately to billing
• Intermediate excel including pivot tables, lookup and data checking.

Nice to have

• SAP knowledge, in particular Business by Design
• Previous exposure working in a global matrix organization

You Are Someone Who

• Has good planning and process management skills (scopes the length and difficulty of tasks; sets objectives and goals; breaks down work into process steps)
• Shows persistence in the face of obstacles
• Displays a team spirit, particularly in a multicultural environment and ability to work both on their own and as part of a team with colleagues in person and around the world.
• Is focused on customers and committed to delivering high-quality customer service
• Has good command (written and oral) in English language using relevant professional terminology.