Billing Administrator- Contract to Invoice

Lloyd's Register Group; Maharashtra; On-site; INR 600,000 - 800,000; Full time

Benefits offered by this job

Full-time permanent role

Office presence 5 days/week for 12/12+

Job summary

Lloyd's Register Group is seeking a Senior Administrator for the Service Delivery Support team in Navi Mumbai. You will manage in-service contract setup, service orders, and billing, ensuring timely processing and adherence to SLAs and KPIs.

Key responsibilities include configuring contracts in ByD, handling invoices/credit notes, and coordinating with Commercial, Service Delivery, and Finance teams to support accurate service delivery.

Qualifications

• Bachelor's degree or equivalent in Business Administration, Finance, Commerce or related discipline.
• Experience in administration, service delivery, billing, order management or operational support.
• Strong Excel/Word/Outlook skills and proficiency in data handling.
• Customer-focused with track record of meeting SLAs, KPIs and deadlines.
• Attention to detail and ability to manage contracts and transactions accurately.
• Excellent communication and stakeholder-management skills.

Responsibilities

• Set up, amend and maintain In-Service contracts in ByD.
• Process Credit Notes in line with client contracts and regulations.
• Process invoicing per client contracts and country requirements.
• Route and resolve pre-billing queries promptly and accurately.
• Ensure client requirements are maintained accurately.
• Build and maintain cross-functional relationships across Commercial, Service Delivery, In-Service Finance, FSD, Product Pricing and Management.

Skills

Excel

Word

Outlook

Customer service

SLA management

Attention to detail

Stakeholder management

SAP

Contracts & billing understanding

Pivot tables & LOOKUP

Education

Bachelor's degree in Business Administration, Finance, Commerce

Tools

SAP

Business by Design

Job description

Billing Administrator – Contract to Invoice

Lloyd's Register

Location: Navi Mumbai

Model of Work: Office presence required 5 days per week for the first 12 months. (Post the first year, hybrid model 2 days per week to be confirmed)

What We're Looking For

We are looking for a Senior Administrator to join our Service Delivery Support team. In this role, you will be responsible for processing in-service contract set-up, service order set-up and service order closure requests within agreed turnaround times and quality SLA/KPIs. You will work closely with stakeholders across Commercial, Service Delivery and Finance to support accurate and efficient service delivery.

What We Offer You

• The opportunity to work for an organization that has a well-defined sense of purpose, is values driven and helps colleagues to develop professionally and personally through our range of people development programmes.
• A full-time permanent role.

The role

• Set up, amend and maintain In-Service contracts in ByD.
• Process Credit Notes in accordance to client contracts, regulations and requests.
• Process invoicing in accordance with client contracts and country requirements.
• Ensure pre billing queries are accurately categorised, up to date, monitored and resolved in a timely manner.
• Ensure client requirements are maintained accurately.
• Build positive working relationships across different departments, including Commercial, Service Delivery, In-Service Finance, FSD, Product Pricing and Management.

What You Bring

• Bachelor's degree or equivalent qualification in Business Administration, Finance, Commerce or a related discipline.
• Relevant experience in administration, service delivery, billing, order management or operational support.
• Good working knowledge of Microsoft Excel, Word and Outlook.
• Experience working in a customer-focused environment and delivering against SLAs, KPIs and deadlines.
• Solid attention to detail, problem-solving skills and the ability to manage accurate data, contracts and transactions.
• Solid communication and stakeholder-management skills, with the ability to collaborate effectively across teams.
• Practical experience of processing invoices and credit notes in an ERP, preferably SAP
• Ability to read and interpret commercial contract terms such as pricing, payment terms and milestones and apply them accurately to billing
• Intermediate excel including pivot tables, lookup and data checking.

Nice to have

• SAP knowledge, in particular Business by Design
• Previous exposure working in a global matrix organization

You Are Someone Who

• Has good planning and process management skills (scopes the length and difficulty of tasks; sets objectives and goals; breaks down work into process steps)
• Shows persistence in the face of obstacles
• Displays a team spirit, particularly in a multicultural environment and ability to work both on their own and as part of a team with colleagues in person and around the world.
• Is focused on customers and committed to delivering high-quality customer service
• Has good command (written and oral) in English language using relevant professional terminology.