Benefits Administration Services Associate III

Conduent; Rangareddy; On-site; INR 180,000 - 260,000; Full time

Job summary

Conduent in Telangana is seeking a customer service professional to advise participants on plan provisions, respond to client inquiries by telephone and web, and complete transactions related to customer inquiries with limited supervision.

You will document calls in the case management system, meet timeliness and accuracy standards, escalate when needed, and help junior staff while complying with all policies. Conduent is an Equal Opportunity Employer.

Responsibilities

• Improves participant decision-making process by advising participants on plan provisions.
• Responds to client-specific inquiries, including telephone and web correspondence.
• Completes transactions related to customer inquiries with limited supervision.
• Meets timeliness and accuracy standards.
• Documents calls by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalates as appropriate.
• Adheres to call center metrics and guidelines within established procedures.
• Assists junior employees by answering questions or taking escalated calls with guidance.
• Advocates for participants to coordinate benefits, services, and payments with outside providers and vendors.
• Explains the appropriate participant forms and provides guidance on completion.
• Performs other duties as assigned.
• Complies with all policies and standards.

Job description

Job Description:

• Improves participant decision-making process by advising participants on plan provisions.


• Responds to client-specific inquiries, including telephone and web correspondence.


• Completes transactions related to customer inquiries with limited supervision.


• Meets timeliness and accuracy standards.


• Documents calls by creating detailed notes in the case management system.


• Completes callbacks in a timely manner and escalates as appropriate.


• Adheres to call center metrics and guidelines within established procedures.


• Assists junior employees by answering questions or taking escalated calls with guidance.


• Advocates for participants to coordinate benefits, services, and payments with outside providers and vendors.


• Explains the appropriate participant forms and provides guidance on completion.


• Performs other duties as assigned.


• Complies with all policies and standards.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.