Benefits Administration Services Associate II

Conduent; Hyderabad; On-site; INR 300,000 - 500,000; Full time

Job summary

Conduent in Hyderabad, India, is seeking a customer service professional to support participant inquiries and guide clients through plan provisions. The role involves handling telephone and web-based inquiries, completing transactions with limited supervision, and documenting interactions to ensure accuracy and timeliness.

The candidate will follow established call center metrics, assist with form completion, and escalate issues as needed while contributing to overall customer satisfaction and

Responsibilities

• Advises participants on plan provisions to improve decision-making.
• Responds to client-specific inquiries via telephone and web correspondence.
• Completes transactions related to customer inquiries with limited supervision.
• Meets timeliness and accuracy standards.
• Documents calls by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalates as appropriate.
• Adheres to call center metrics and guidelines within established procedures.
• Explains the appropriate participant forms and provides guidance on completion.

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

• Improves participant decision-making process by advising participants on plan provisions.
• Responds to client-specific inquiries, including telephone and web correspondence.
• Completes transactions related to customer inquiries with limited supervision.
• Meets timeliness and accuracy standards.
• Documents calls by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalates as appropriate.
• Adheres to call center metrics and guidelines within established procedures.
• Explains the appropriate participant forms and provides guidance on completion.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.