Benefits Administration Services Associate III

Conduent; Hyderabad; On-site; INR 250,000 - 350,000; Full time

Job summary

Conduent is hiring for a client services role in Hyderabad. The position focuses on guiding participants about plan provisions, coordinating benefits, and resolving inquiries with accuracy and professionalism.

The role requires strong communication skills, adherence to timelines, and the ability to document interactions clearly in the case management system. Equal opportunity employer; accommodation requests may be considered for US applicants.

Qualifications

• Excellent communication and active listening skills.
• Ability to remain calm and professional in difficult situations.
• Strong problem-solving and documentation abilities.

Responsibilities

• Advises participants on plan provisions and benefits.
• Responds to client inquiries by phone and web.
• Completes transactions related to customer inquiries with limited supervision.
• Meets timeliness and accuracy standards.
• Documents calls by creating notes in the case management system.
• Completes callbacks in a timely manner and escalates as appropriate.
• Adheres to call center metrics and guidelines.
• Assists junior employees by answering questions or taking escalated calls.
• Coordinates benefits, services, and payments with outside providers and vendors.
• Explains the appropriate participant forms and provides guidance on completion.
• Performs other duties as assigned.
• Complies with all policies and standards.

Skills

Communication

Customer service

Education

High school diploma

Job description

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.

• Improves participant decision-making process by advising participants on plan provisions.
• Responds to client-specific inquiries, including telephone and web correspondence.
• Completes transactions related to customer inquiries with limited supervision.
• Meets timeliness and accuracy standards.
• Documents calls by creating detailed notes in the case management system.
• Completes callbacks in a timely manner and escalates as appropriate.
• Adheres to call center metrics and guidelines within established procedures.
• Assists junior employees by answering questions or taking escalated calls with guidance.
• Advocates for participants to coordinate benefits, services, and payments with outside providers and vendors.
• Explains the appropriate participant forms and provides guidance on completion.
• Performs other duties as assigned.
• Complies with all policies and standards.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

For US applicants: People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: Complete the form and then email it as an attachment to [e-mail].