Beauty Trainer

Urban Company (UC); Bengaluru, Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Urban Company is seeking a Training Manager for the Beauty (Salon) category to drive onboarding, grooming, and ongoing capability-building for salon service professionals across cities. The role focuses on ensuring service quality, hygiene, and platform readiness while collaborating with city teams and partners.

The candidate should bring hands-on salon training experience, strong communication skills, and the ability to manage multiple batches, coach professionals, and track performance against

Qualifications

• 2–6 years of experience in beauty/salon training, grooming, or service operations.
• Experience working with salon professionals/service partners preferred.
• Experience in beauty academies, salon chains, training institutes, or service-led businesses will be an advantage.

Responsibilities

• Conduct training and onboarding sessions for newly inducted salon service professionals.
• Deliver technical and behavioral training aligned with Urban Companys service standards and SOPs.
• Ensure professionals are certified and ready before going live on the platform.
• Improve the technical capability of service partners through regular refresher trainings and audits.
• Identify skill gaps and conduct focused coaching sessions to improve service delivery.
• Ensure adherence to hygiene, grooming, customer handling, and operational protocols.
• Build strong working relationships with salon professionals and support them in their learning journey.
• Understand professionals’ prior experience and tailor training approaches accordingly.
• Support professionals during their initial journey on the platform to improve confidence and performance.

Skills

Communication skills

Interpersonal skills

Coaching

People management

Training delivery

Stakeholder management

Execution focus

Excel/data reporting

Tools

Excel

Job description

Training Manager Beauty (Salon Category)

Role Overview

The Training Manager will be responsible for driving the training and capability-building agenda for salon service professionals across assigned cities/regions. The role focuses on onboarding, grooming, and continuously improving the service quality of beauty professionals on the platform.

The ideal candidate should have strong technical expertise in salon services, hands-on training experience, and the ability to work closely with service partners to improve customer experience and operational performance.

This role requires a highly execution-oriented individual who can manage training batches, coach professionals, collaborate with city teams, and ensure adherence to service and hygiene standards.

Key Responsibilities

Training & Onboarding

• Conduct training and onboarding sessions for newly inducted salon service professionals.
• Deliver technical and behavioral training aligned with Urban Companys service standards and SOPs.
• Ensure professionals are certified and ready before going live on the platform.

Service Quality & Capability Building

• Improve the technical capability of service partners through regular refresher trainings and audits.
• Identify skill gaps and conduct focused coaching sessions to improve service delivery.
• Ensure adherence to hygiene, grooming, customer handling, and operational protocols.

Service Partner Engagement

• Build strong working relationships with salon professionals and support them in their learning journey.
• Understand professionals’ prior experience and tailor training approaches accordingly.
• Support professionals during their initial journey on the platform to improve confidence and performance.

Desired Candidate Profile

Experience

• 2–6 years of experience in beauty/salon training, grooming, or service operations.
• Prior experience working closely with salon professionals/service partners is preferred.
• Experience in beauty academies, salon chains, training institutes, or service-led businesses will be an advantage.

Technical Expertise

Strong hands-on knowledge of:

• Waxing
• Threading
• Facials
• Manicure & Pedicure
• Basic Hair Services
• Hygiene & Sanitization Protocols

Certifications Preferred

Candidates with professional beauty certifications will be preferred, such as:

• CIDESCO Certification
• CIBTAC Certification
• VTCT / NVQ Certifications
• Beauty & Wellness Sector Skill Council (B&WSSC) Certifications
• Diploma/Certification in Cosmetology or Beautician Courses
• Certification from reputed beauty academies like Lakm Academy, VLCC Institute, Toni & Guy, LTA, etc.

Skills Required

• Strong communication and interpersonal skills
• Good coaching and people management abilities
• Ability to manage multiple training batches and stakeholders
• Execution-focused and operationally strong
• Comfortable with audits, feedback, and performance tracking
• Basic understanding of Excel/data reporting preferred

What We’re Looking For

• Passion for beauty training and people development
• Strong ownership mindset and execution capability
• Ability to work in a fast-paced, high-growth environment
• Customer-first approach with focus on service excellence