Beauty Manager

VLCC Health Care Limited; Bhopal, Ahmedabad District; On-site; INR 900,000 - 1,800,000; Full time

Job summary

VLCC Health Care Limited is seeking a Beauty Head for its Beauty/ Center department in our wellness centers. You will drive sales of the Beauty Department, manage beauty staff rosters, ensure high service standards and maintain stock and equipment per SOP.

Responsibilities include training, performance management, appointment coordination, client feedback, and reporting metrics to corporate. The role requires leadership, coaching, and a proactive sales mindset to grow the VLCC brand.

Qualifications

• Proven ability to lead a beauty team and ensure high service standards.
• Experience with beauty services, products and SOP adherence.
• Strong client relationship and sales orientation.

Responsibilities

• Groom, train, discipline and care for beauty staff; include self.
• Allocate work and manage weekly off days for beauty staff.
• Maintain stock of beauty consumables, linens and equipment; monitor daily usage.
• Review booked client cards, plan appointments, and document in software.
• Ensure cleanliness of beauty areas, therapy rooms, and men’s salon.
• Monitor attendance and arrange for staff absences; supervise bookings.

Skills

Good communication

Customer handling

Analytical skills

Organizational skills

Team management

Sales & persuasion

Education

Medical/ Dermatology qualification

Job description

Corporate/ Center

JOB TITLE: Beauty Head JOB BAND: AREA/DEPARTMENT: Beauty/ Center GRADE: REPORTS TO: Center Head/ Cluster Head POSITIONS SUPERVISED: Beauty Therapist/Hair stylist/Pedicurist/Dermatologist JOB SCOPE: Under the general guidance of the Center Head and in association with other experts and within the limits of established Company policies drives the sales of the Beauty Department, takes care of the relevant manpower to ensure productivity in the department, manages customer relationship, the value of VLCC brand and services, and ensures compliance of operational standards.

Key Responsibilities:

1. To be responsible for grooming, training, discipline and welfare of beauty staff (including self).
2. To be responsible for work allocation and manage weekly off days for beauty staff.
3. To ensure and be responsible for the maintenance of adequate stock pertaining to Beauty stationary, consumables, retail and linen. Consumables to be monitored on daily basis and correlated with session executions to ensure that the quantities of consumables being used are as per SOP. Forecast of the same to be given to the Accountant for final compilation of the total stocks and order placement after approval from the Centre Head.
4. To study beauty cards of booked in clients for planning the appointments a day prior and accordingly give necessary instructions to therapists. To conduct / get conducted the First Skin Analysis, check the Beauty Cards regularly and make appropriate entries in the soft ware.
5. To ensure cleanliness of the beauty section, therapy rooms and mens salon.
6. To check attendance of the Beauty staff and make necessary arrangements for any absenteeism.
7. To supervise and handle all beauty bookings.
8. To ensure equal distribution of work by rotation to Beauty staff.
9. To ensure safe handling and maintenance of all electrical / electronic gadgets of beauty section.
10. To inform the CH / ABH/ AH and Corporate about Beauty machines requiring repair.
11. To personally supervise maintenance of all Beauty machines.
12. To send all required information listed below to the corporate office as per findings,
    1. No. of clients booked in the current month.
    2. No. of completed packages in a month.
    3. Beauty efficacy report.
    4. Figure diagnosis sheet.
    5. Beauty assessment formats.
    6. No. of beauty regular walkins in the month.
    7. Transfer of slimming packages into Beauty or vice versa.
    8. List of VIP clients
13. To ensure that in zero session beauty parameter sheets are filled properly.
14. To be responsible for Beauty Efficacy Report.

This must be authenticated with client feedback / remarks, before and after photograph & validated by Center Head and Cluster Head & to be timely sent to Beauty department for incentive calculations.

1. To ensure regular follow up of clients.
2. To ensure execution of packages within validity.
3. To be responsible for achieving the sales & execution targets of Beauty Services.
4. To be responsible for improving sales of Beauty Packages and RBS / Cross-selling of Slimming Packages
5. To ensure consumption of products as per SOPs.
6. To be responsible for beauty stock maintenance at the center and to follow policy of FIFO for product consumption (first in first out) ( ALONG WITH ACCOUNTANT)
7. To ensure beauty cards are duly & correctly filled with emphasis on below mentioned details,
   1. Client signature & comments after each session.
   2. Diet Counseling.
   3. Photograph before session and Maintenance photo and end of session photo
8. To constantly upgrade oneself and multitask so as to achieve the progression level as per the multitasking / up gradation planner

Additional Responsibilities:

1. To conduct formal presentations of products and services, attend promotional markets and organize product displays
2. To generate desired records from beauty Cards / Software from time to time
3. To perform outdoor duties from time to time
4. To perform any other job assigned by the Corporate from time to time.

KNOWLEDGE, SKILLS AND ABILITIES: Well groomed, good communication skills, superior customer handling skills, analytical skills, good organizational & team skills, well versed with all the programmes of VLCC. Be able to manage people and their rosters. , flair for sales & persuasiveness

DESIRED QUALIFICATIONS:

Doctor/ Dermatologist/ Cosmetologist with additional qualifications in hair and skin

DESIRED EXPERIENCE:

Min of 4 – 7 years of experience in related field

SPECIAL REQUIREMENTS:

Willing to work in shifts, accept additional responsibilities, comfortable with transfers