Base Manager - Kolkata

SNV Aviation; Kolkata District; Sur place; INR 1 200 000 - 1 600 000; Plein temps

Résumé du poste

SNV Aviation in Kolkata Airport seeks an experienced professional to lead cabin crew operations and base administration. You will ensure safe, efficient service and maintain high standards while coaching a team of base managers and cabin crew.

Strong DGCA knowledge and aviation operations experience are essential. The role requires coordination with multiple departments, recruitment oversight, and reporting on performance and safety metrics.

Qualifications

• Leadership and people management to guide base team and cabin crew.
• Counselling, coaching and influencing to drive performance.
• Strong problem solving and troubleshooting abilities.
• Proven team leadership and base administration skills.
• Credibility and professional conduct in aviation.
• Knowledge of DGCA standards and airline operations.

Responsabilités

• Ensure smooth operation of cabin crew and base administration.
• Deliver safe, efficient, high-quality service to passengers.
• Mentor and motivate the base team and crew.
• Uphold company image and quality standards.
• Ensure DGCA compliance, SOPs, grooming and discipline.
• Report safety and service concerns to senior leadership.
• Coordinate with Catering, OCC, Airport Services for OTP targets.
• Provide coaching on performance and service issues.
• Oversee crew recruitment and manpower planning.
• Monitor performance through briefings and audits; prepare reports.
• Maintain base administration and records up to date.
• Coordinate rostering for unplanned flights and special operations.
• Review flight reports and escalate critical concerns.

Connaissances

Leadership

Counselling coaching influencing

Problem solving

Team management

Personal credibility

Airline operations knowledge

DGCA standards knowledge

Aircraft knowledge

Record keeping

Description du poste

Leadership Coaching and mentoring skill Stakeholder Communication Safety Decision Making Communication and Interpersonal skills

Job Description

Job Responsibilities:

• Ensure smooth working of cabin crew operations and effective Base Administration.
• Ensure Cabin Crew deliver on board safe, efficient, and superlative service experience to all Passengers.
• Review performance and mentor, coach & motivate the Base Team and crew and foster an efficient working environment.
• Always uphold company image and value systems and ensure quality standards are met.
• Ensure cabin crew are conversant and compliant with DGCA regulations, company SOPs, grooming, and discipline standards.
• Report all safety and service-related concerns to VP – Inflight Services and General Manager – Inflight Services.
• Liaise with departments like Catering, OCC, Airport Services, and Cabin Appearance to ensure 100% OTP from IFS.
• Resolve conflicts and provide coaching and counseling to crew on performance and service issues.
• Ensure adequate manning levels and represent IFS in cabin crew recruitment drives.
• Monitor crew performance through briefings, audits, and submit comprehensive reports.
• Maintain effective base administration and ensure all records and data are up to date
• Coordinate with rostering for unplanned flights and ensure smooth operation of special flights.
• Review flight reports and elevate critical concerns for resolution.
• Operate flights in exigency or as required.

Skills and Knowledge:

• Counselling, coaching, and influencing
• Problem solving and troubleshooting
• Team management and leadership skills
• Personal credibility
• Knowledge of Airline Operations and Inflight Services
• Understanding of DGCA standards and practices
• Knowledge of aircraft type, specifications, and operations
• Record keeping and report writing

Position Reports to: General Manager – Inflight Services

Position Supervises: Team of 4-5 Assistant Base Managers / Base Admin and Cabin Crew

Location: Kolkata Airport

Employment Type: Full-time, on the rolls of SNV Aviation.

Travel Requirement: Domestic and international travel required; irregular hours and duty coverage expected due to the nature of the role.