Assistant Manager Inflight Operations

IFOS Aviation Group INDIA; New Delhi; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

IFOS Aviation Group INDIA is seeking an Assistant Manager, Inflight Operations to lead day-to-day support for Flight Attendants and inflight operations, ensuring safe, reliable, and high-quality onboard service.

You will partner with Safety, Flight Ops, Crew Services and Airports to drive performance, compliance, and crew engagement, supervise teams, coordinate training, manage VIP and concierge services, and ensure on-time, premium service.

Qualifications

• Bachelor's degree or equivalent in aviation, hospitality, or operations.
• 4–6 years inflight or airline operations experience, including 2–3 years leading a diverse team.
• Working knowledge of DGCA/CAA regulations.
• Excellent leadership, coaching, and communication skills; calm under pressure with sound judgment.
• Strong analytical, organisational, and time-management skills; proficient with MS Office and crew/ops systems.
• Ability to travel domestically and internationally is mandatory, and work variable hours.
• Prior Flight Attendant or Inflight Base/Regional leadership experience.
• Experience with safety management systems (SMS) and service quality programs.
• High-end customer service or hospitality background.

Responsibilities

• Lead and coach Inflight Supervisors and Flight Attendants to deliver safe, consistent service and on-time performance.
• Ensure compliance with all regulatory requirements (DGCA/CAA), company policies, and safety programs; participate in safety meetings and emergency response activities.
• Oversee crew base operations: scheduling coordination, staffing levels, performance management, and corrective actions.
• Monitor service quality and operational KPIs; analyse trends and implement process improvements.
• Coordinate training needs with Learning/Training teams; support recurrent and new-hire training, service procedures, and SOP rollouts.
• Manage communication to crew: policy changes, service updates, irregular operations guidance.
• Support passenger experience by addressing escalated inflight service issues and post-flight feedback with Customer Care.
• Partner cross-functionally (Airport Services, Tech Ops, Catering, Crew Services) to resolve day-of-operation issues and improve end-to-end reliability.
• Contribute to catering/service standard updates and cabin equipment readiness feedback loops.
• Support irregular operations and peak periods with flexible hours; may ride along for audits/checks when needed.
• Lead concierge and cabin host teams to deliver personalised, discreet, and best-in-class service.
• Oversee VIP journey management: itinerary coordination, ground transport, security/meet-and-assist, special requests, and service recovery.
• Coordinate closely with Inflight, Catering, Flight Ops, and FBO/airport partners to ensure on-time, flawless execution.
• Manage vendor relationships and SLAs (transport, catering, lounge/FBO, provisioning); select menus and oversee presentation standards.
• Maintain detailed passenger preference profiles and confidentiality; ensure data accuracy and compliance.
• Audit cabin and lounge readiness; uphold standards for interior presentation, amenities, and stock.
• Handle escalations and service recovery for premium clients; track feedback and drive continuous improvement.
• Schedule staffing, oversee training, and conduct performance reviews; mentor team on luxury service, culinary basics, and cultural awareness.
• Manage budgets for concierge operations, provisions, and amenities; control costs without compromising quality.
• Support irregular operations and off-hours requests with flexible availability.

Skills

Leadership

Customer service

Communication

Analytical skills

Operations management

Time management

MS Office

Crew/Ops systems

Education

Bachelor's degree in aviation, hospitality, or operations

Tools

MS Office suite

Crew/Ops systems

Job description

Designation / Position: Assistant Manager, Inflight Operations

Nature of Job / Profile: Non-Flying Job

Summary: Leads day-to-day support for Flight Attendants and inflight operations, ensuring safe, reliable, and high-quality onboard service. Partners with Safety, Flight Ops, Crew Services, and Airports to drive performance, compliance, and crew engagement.

Key Responsibilities:

• Lead and coach Inflight Supervisors and Flight Attendants to deliver safe, consistent service and on-time performance.
• Ensure compliance with all regulatory requirements (DGCA/CAA), company policies, and safety programs; participate in safety meetings and emergency response activities.
• Oversee crew base operations: scheduling coordination, staffing levels, performance management, and corrective actions.
• Monitor service quality and operational KPIs; analyse trends and implement process improvements.
• Coordinate training needs with Learning/Training teams; support recurrent and new-hire training, service procedures, and SOP rollouts.
• Manage communication to crew: policy changes, service updates, irregular operations guidance.
• Support passenger experience by addressing escalated inflight service issues and post-flight feedback with Customer Care.
• Partner cross-functionally (Airport Services, Tech Ops, Catering, Crew Services) to resolve day-of-operation issues and improve end-to-end reliability.
• Contribute to catering/service standard updates and cabin equipment readiness feedback loops.
• Support irregular operations and peak periods with flexible hours; may ride along for audits/checks when needed.
• Lead concierge and cabin host teams to deliver personalised, discreet, and best-in-class service.
• Oversee VIP journey management: itinerary coordination, ground transport, security/meet-and-assist, special requests, and service recovery.
• Coordinate closely with Inflight, Catering, Flight Ops, and FBO/airport partners to ensure on-time, flawless execution.
• Manage vendor relationships and SLAs (transport, catering, lounge/FBO, provisioning); select menus and oversee presentation standards.
• Maintain detailed passenger preference profiles and confidentiality; ensure data accuracy and compliance.
• Audit cabin and lounge readiness; uphold standards for interior presentation, amenities, and stock.
• Handle escalations and service recovery for premium clients; track feedback and drive continuous improvement.
• Schedule staffing, oversee training, and conduct performance reviews; mentor team on luxury service, culinary basics, and cultural awareness.
• Manage budgets for concierge operations, provisions, and amenities; control costs without compromising quality.
• Support irregular operations and off-hours requests with flexible availability.

Qualifications:

• Bachelor’s degree or equivalent experience in aviation, hospitality, or operations.
• 4–6 years inflight or airline operations experience, including 2–3 years leading a diverse team.
• Working knowledge of DGCA/CAA regulations.
• Excellent leadership, coaching, and communication skills; calm under pressure with sound judgment.
• Strong analytical, organisational, and time-management skills; proficient with MS Office and crew/ops systems.
• Ability to travel domestically and internationally is mandatory, and work variable hours.
• Prior Flight Attendant or Inflight Base/Regional leadership experience.
• Experience with safety management systems (SMS) and service quality programs.
• High-end customer service or hospitality background.

Owns premium ground-to-air concierge operations for elite, VIP, and high-touch clients. Leads a team delivering seamless end-to-end experiences, from pre-trip planning and bespoke catering to day-of-travel coordination and post-trip follow-up.

Preferred

• Corporate aviation cabin/concierge background or prior Cabin Host/Flight Attendant experience.
• Culinary/wine knowledge; service design and quality assurance experience.
• Experience implementing service standards and training programs.