Base Manager - Cochin

SNV Aviation; Ernakulam; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

SNV Aviation is seeking a Senior Leader to oversee cabin crew operations, base administration, and service delivery. The role focuses on coaching the base team and crew to maintain safety, efficiency, and an exceptional passenger experience.

The position requires ensuring DGCA compliance, SOP adherence, and a collaborative approach with departments like Catering and Airport Services. Domestic and international travel, with irregular hours, are expected of the role.

Qualifications

• Experience in coaching and mentoring teams.
• Strong problem-solving and conflict-resolution skills.
• Proven ability to lead and develop base teams and cabin crew.

Responsibilities

• Ensure smooth cabin crew operations and base administration.
• Deliver safe, efficient, and high-quality service to passengers.
• Mentor, coach, and motivate the base team and crew.
• Uphold company image, values, and quality standards.
• Ensure crew compliance with DGCA regulations and SOPs.
• Report safety and service concerns to senior leadership.
• Coordinate with Catering, OCC, Airport Services for optimal OTP.
• Manage conflicts and provide coaching to crew on performance.

Skills

Counselling

Coaching

Problem solving

Team leadership

DGCA knowledge

Airline ops

Record keeping

Job description

Leadership and Team Development Coaching & Mentoring Operational Excellence Safety Decision Making Communication

Job Description

Job Responsibilities

• Ensure smooth working of cabin crew operations and effective Base Administration.
• Ensure Cabin Crew deliver on board safe, efficient, and superlative service experience to all Passengers.
• Review performance and mentor, coach & motivate the Base Team and crew and foster an efficient working environment.
• Always uphold company image and value systems and ensure quality standards are met.
• Ensure cabin crew are conversant and compliant with DGCA regulations, company SOPs, grooming, and discipline standards.
• Report all safety and service-related concerns to VP – Inflight Services and General Manager – Inflight Services.
• Liaise with departments like Catering, OCC, Airport Services, and Cabin Appearance to ensure 100% OTP from IFS.
• Resolve conflicts and provide coaching and counseling to crew on performance and service issues.
• Ensure adequate manning levels and represent IFS in cabin crew recruitment drives.
• Monitor crew performance through briefings, audits, and submit comprehensive reports.
• Maintain effective base administration and ensure all records and data are up to date
• Coordinate with rostering for unplanned flights and ensure smooth operation of special flights.
• Review flight reports and escalation critical concerns for resolution.
• Operate flights in exigency or as required.

Skills and Knowledge

• Counselling, coaching, and influencing
• Problem solving and troubleshooting
• Team management and leadership skills
• Personal credibility
• Knowledge of Airline Operations and Inflight Services
• Understanding of DGCA standards and practices
• Knowledge of aircraft type, specifications, and operations
• Record keeping and report writing

Position Reports to

General Manager – Inflight Services

Position Supervises

Team of 4-5 Assistant Base Managers / Base Admin and Cabin Crew

Employment Type

Full-time, on the rolls of SNV

Travel Requirement

Domestic and international travel required; irregular hours and duty coverage expected due to the nature of the role.