Base Manager - Cochin

Akasa Air; Ernakulam; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

Akasa Air in Kochi (Cochin Airport) is seeking a senior Inflight Services Administrator to oversee cabin crew operations and base administration. You will coach, mentor and lead a small team to maintain high service and safety standards across all flights.

The role requires strong knowledge of DGCA rules, airline operations, and crew management, with readiness for domestic and international travel as needed. Full-time position based at Cochin Airport.

Qualifications

• Experience in airline inflight services and base operations.
• Solid knowledge of DGCA regulations and SOPs.
• Proven ability to mentor and lead a team of base staff.

Responsibilities

• Ensure smooth functioning of cabin crew operations and base administration.
• Ensure onboard service is safe, efficient and high quality.
• Review performance and mentor base team and crew; foster efficiency.
• Uphold company image, values and quality standards.
• Ensure crew are compliant with DGCA regulations, SOPs, grooming and discipline.

Skills

Counselling, coaching, influencing

Problem solving, troubleshooting

Team management, leadership

Communication skills

Personal credibility

Airline operations knowledge

DGCA standards awareness

Aircraft type knowledge

Record keeping, reporting

Administrative skills

Computer skills

Job description

Job Responsibilities

• Ensure smooth working of cabin crew operations and effective Base Administration.
• Ensure Cabin Crew deliver on board safe, efficient, and superlative service experience to all Passengers.
• Review performance and mentor, coach motivate the Base Team and crew and foster an efficient working environment.
• Always uphold company image and value systems and ensure quality standards are met.
• Ensure cabin crew are conversant and compliant with DGCA regulations, company SOPs, grooming, and discipline standards.
• Report all safety and service-related concerns to VP - Inflight Services and General Manager - Inflight Services.
• Liaise with departments like Catering, OCC, Airport Services, and Cabin Appearance to ensure 100% OTP from IFS.
• Resolve conflicts and provide coaching and counseling to crew on performance and service issues.
• Ensure adequate manning levels and represent IFS in cabin crew recruitment drives.
• Monitor crew performance through briefings, audits, and submit comprehensive reports.
• Maintain effective base administration and ensure all records and data are up to date
• Coordinate with rostering for unplanned flights and ensure smooth operation of special flights.
• Review flight reports and escalate critical concerns for resolution.
• Operate flights in exigency or as required.

Skills and Knowledge

• Counselling, coaching, and influencing
• Problem solving and troubleshooting
• Team management and leadership skills
• Communication skills
• Personal credibility
• Knowledge of Airline Operations and Inflight Services
• Understanding of DGCA standards and practices
• Knowledge of aircraft type, specifications, and operations
• Record keeping and report writing
• Administrative skills
• Computer skills

Position Reports to

General Manager - Inflight Services

Position Supervises

Team of 4-5 Assistant Base Managers / Base Admin and Cabin Crew

Location

Cochin Airport

Employment Type

Full-time, on the rolls of SNV

Travel Requirement

Domestic and international travel required; irregular hours and duty coverage expected due to the nature of the role.