Base Manager

Akasa Air; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SNV Aviation in Kolkata Airport seeks a Base Manager - Inflight Services to oversee cabin crew operations and base administration. Domestic and international travel will be required, with duties on the rolls of SNV Aviation.

The role focuses on mentoring crew, ensuring DGCA compliance, and maintaining high service standards while coordinating with departments to ensure smooth operations across the base.

Qualifications

• Counselling and coaching abilities
• Strong problem solving and troubleshooting
• Team leadership and management skills
• Clear communication skills
• High personal credibility
• Knowledge of Airline Operations and DGCA standards
• Understanding of aircraft types and operations
• Record keeping and report writing
• Administrative skills
• Computer skills

Responsibilities

• Ensure smooth cabin crew operations and base administration.
• Deliver safe, efficient, and exceptional service to all passengers on board.
• Review performance; mentor and coach base team and crew for efficiency.
• Uphold company image and quality standards.
• Ensure DGCA regulations and SOPs, grooming and discipline compliance.
• Report safety and service concerns to Inflight Services leadership.
• Coordinate with Catering, OCC, Airport Services, and Cabin Appearance for 100% OTP.
• Coach crew on performance and service issues; resolve conflicts.
• Ensure adequate manning and participate in recruitment drives.
• Monitor crew performance via briefings and audits; submit reports.
• Maintain base administration; keep records up to date.
• Coordinate rostering for unplanned flights and special operations.
• Review flight reports and escalate critical concerns for resolution.
• Operate flights in exigent circumstances.

Skills

Counselling

Coaching

Team leadership

Communication

DGCA knowledge

Aircraft operations

Job description

Job Responsibilities:

• Ensure smooth working of cabin crew operations and effective Base Administration.
• Ensure Cabin Crew deliver on board safe, efficient, and superlative service experience to all Passengers.
• Review performance and mentor, coach motivate the Base Team and crew and foster an efficient working environment.
• Always uphold company image and value systems and ensure quality standards are met.
• Ensure cabin crew are conversant and compliant with DGCA regulations, company SOPs, grooming, and discipline standards.
• Report all safety and service-related concerns to VP - Inflight Services and General Manager - Inflight Services.
• Liaise with departments like Catering, OCC, Airport Services, and Cabin Appearance to ensure 100% OTP from IFS.
• Resolve conflicts and provide coaching and counseling to crew on performance and service issues.
• Ensure adequate manning levels and represent IFS in cabin crew recruitment drives.
• Monitor crew performance through briefings, audits, and submit comprehensive reports.
• Maintain effective base administration and ensure all records and data are up to date
• Coordinate with rostering for unplanned flights and ensure smooth operation of special flights.
• Review flight reports and escalation critical concerns for resolution.
• Operate flights in exigency or as required.

Skills and Knowledge:

• Counselling, coaching, and influencing
• Problem solving and troubleshooting
• Team management and leadership skills
• Communication skills
• Personal credibility
• Knowledge of Airline Operations and Inflight Services
• Understanding of DGCA standards and practices
• Knowledge of aircraft type, specifications, and operations
• Record keeping and report writing
• Administrative skills
• Computer skills

Position Reports to:

General Manager - Inflight Services

Position Supervises:

Team of 4-5 Assistant Base Managers / Base Admin and Cabin Crew

Location:

Kolkata Airport

Employment Type:

Full-time, on the rolls of SNV Aviation.

Travel Requirement:

Domestic and international travel required; irregular hours and duty coverage expected due to the nature of the role.