Collections Support Specialist

Citi; Maharashtra; On-site; INR 500,000 - 700,000; Full time

Job summary

Citi is seeking an Ops Support Specialist 5 based in Maharashtra, India. This entry-level position focuses on providing operations support services, including record maintenance and account opening, while liaising with staff and clients. Applicants should have 2-4 years of relevant experience and be proficient in Microsoft Office.

The role demands excellent communication skills and the ability to manage inquiries and training within the department. Join Citi for a diverse and inclusive workplace.

Qualifications

• 2-4 years of relevant experience in a Collections Operation role.
• Experience in Collection/Recovery Operations or Fraud and Dispute.
• Proficient in Microsoft Office.

Responsibilities

• Resolve customer inquiries and supervise escalated issues.
• Facilitate training and assist staff with questions.
• Support ongoing Lean and process improvement projects.

Skills

Collections Operation experience

Communication skills

Microsoft Office

Knowledge of Transactional Processing platforms

Education

Bachelor's degree

Tools

Microsoft Access

Job description

The Ops Support Specialist 5 is an entry-level position responsible for providing operations support services, including but not limited to record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 5 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Resolve customer inquiries and supervise escalated issues, providing efficient and effective customer service to Citi’s clients
• Identify opportunities to offer value added products and services while adhering to strict laws and regulation governing Telesales
• Communicate daily with management on productivity, quality, availability, Management Information System (MIS) indicators, as well as providing written and oral communications to supported business areas for approval of correct financial entries and resolution of incorrect entries
• Facilitate training based on needs of staff within the department and assist with answering staff questions within Disputes, as needed
• Support expansive and diverse array of products and services
• Assist with ongoing Lean and process improvement projects
• Resolve complex problems based on best practice/precedence, escalating as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Relevant experience of 2 – 4 years in a Collections Operation role.
• Hands on experience in Collection/ Recovery Operations or Fraud and Dispute, Chargebacks, Credit Bureau.
• Extensive knowledge of the Bank's Transactional Processing platforms and security operations.
• Proficient in Microsoft Office and Access.
• Consistently demonstrates clear and concise written and verbal communication.
• Demonstrated ability to remain unbiased in a diverse working environment.
• Candidate should be willing to work in US shift/night shifts.

Education

• Bachelor's degree

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.