Ops Support Specialist

Citi; Chennai District; Hybrid; INR 450,000 - 650,000; Full time

Job summary

Citi in Chennai, India is seeking an Ops Support Specialist with 0–3 years experience to deliver day-to-day card and payment operations, including processing, settlement, reversals, rewards analysis and MIS reporting.

The role works as a hub between operations, relationship managers and vendors, operating in a hybrid model to ensure compliance with Citi policies and service levels while prioritizing risk controls and client satisfaction.

Qualifications

• 0–3 years of relevant experience
• Experience in an operations environment or business office
• Proficient computer and math skills with complex databases and spreadsheets
• Demonstrates administrative expertise and attention to detail

Responsibilities

• Execute complex operational activities following established procedures
• Manage card processing, settlement, reconciliation, and payment handling with stakeholders
• Support rewards program operations, including analysis and MIS preparation
• Coordinate card production and delivery with vendors and logistics partners
• Act as SME for assigned processes and guide team members
• Onboard and train new employees and allocate workload as needed
• Perform operational analysis and process reviews to identify improvements
• Ensure adherence to SLAs and control requirements
• Escalate issues to senior management and support risk mitigation
• Collaborate with internal and external stakeholders for seamless execution
• Maintain compliance with laws, regulations, and Citi governance framework
• Assess risks in business decisions and safeguard assets

Skills

Attention to detail

Analytical thinking

Microsoft Excel

Data analysis

Education

Bachelor’s degree or equivalent experience

Tools

Excel

Databases

Job description

Shape your Career with Citi

Citibank serves as a trusted advisor to our retail, mortgage, small business and wealth management clients at every stage of their financial journey. Through Citi's Access Account, Basic Banking, Citi Priority, Citigold and Citigold Private Client, we offer an array of products, services and digital capabilities to clients across the full spectrum of consumer banking needs worldwide.

The Ops Support Specialist 4 is responsible for providing operational support across a broad range of card and payment services, including credit card transactions and services, card settlement and reconciliation, transaction reversals, payment processing, rewards analysis, MIS reporting, card delivery coordination, and vendor management. The role serves as a key liaison between operations teams, relationship managers, project managers, custodians, vendors, and clients to ensure seamless service delivery and operational excellence.

The primary objective of this position is to provide effective day-to-day operations support while ensuring adherence to Citi's operational infrastructure, policies, controls, and processes.

We’re currently looking for a high caliber professional to join our team as Non Officer, Ops Support Specialist - Hybrid (Internal Job Title: Operations Support - C04) based in Chennai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:

• Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• (Optional) We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
• We have a variety of programs that help employees balance their work and life.

In this role, you’re expected to:

• Execute complex operational activities in accordance with established procedures, conducting detailed investigations and research to resolve issues and exceptions.
• Manage credit card transaction processing, settlement and reconciliation activities, payment handling, and transaction reversals with relevant stakeholders.
• Support rewards program operations, including rewards analysis, reporting, and MIS preparation.
• Coordinate card production and delivery activities, working closely with card vendors and logistics partners to ensure timely fulfillment.
• Act as a subject matter expert (SME) for assigned processes and provide guidance and support to team members.
• Assist in onboarding and training new employees, allocate work where required, and support team productivity and service standards.
• Conduct operational analysis, workflow monitoring, and process reviews to identify improvement opportunities and enhance efficiency.
• Support a wide range of products and services while ensuring adherence to service level agreements and operational standards.
• Escalate critical issues, risks, and operational concerns to senior management in a timely manner and support initiatives that mitigate financial, operational, and reputational risks.
• Collaborate with internal and external stakeholders to ensure effective communication and seamless execution of operational activities.
• Maintain compliance with applicable laws, regulations, policies, and control requirements while adhering to Citi's risk and governance framework.
• Exercise sound judgment in assessing risks, safeguarding client and company assets, and ensuring transparency in the management and reporting of operational and control issues.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

As a successful candidate, you’d ideally have the following skills and exposure:

• 0-3 years of relevant experience
• Experience working in a business office or operational environment
• Proficient computer and math skills with a focus on complex databases and spreadsheets
• Demonstrates technical and administrative expertise
• Consistently demonstrates attention to detail
• Demonstrated knowledge of activities, policies, and procedures of a basic work area
• Bachelor’s/University degree or equivalent experience
• Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

https://jobs.citi.com/dei

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Job Family Group

Operations - Core

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Job Family

Operations Support

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Time Type

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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