Banking Application Support Engineer

Kyndryl Solutions Private Limited; Bengaluru; Hybrid; INR 600,000 - 900,000; Full time

Job summary

Kyndryl is hiring a Banking App Support Engineer to deliver L1/L2 24/7 support for banking and payments applications. You will analyze production issues, debug problems, and resolve incidents using SQL, Linux, Oracle, IIS, APIs, and automation skills.

Ideal candidates have extensive experience in core banking, onboarding, KYC, and payments systems, with strong root cause analysis and collaboration across teams. Hybrid working culture and growth opportunities are offered.

Qualifications

• 5 to 10 years experience in providing L1/L2 application support for payment systems UPI, NEFT/RTGS, ATM, DCMS, 42CS, Getepay and Fraud risk management applications
• Should have a very good understanding of Recon, batch processes, Core banking systems etc
• Should have knowledge on Flexcube Retail (FCR) India banking system, Onboarding Systems, Lending, Internet Banking, Mobile Banking, Payments, CRM etc
• Should have good exposure to customer onboarding process, KYC, API integration, workflows etc
• Should be able to write complex SQL queries, mapping tables from source to target systems
• Knowledge in banking domain, especially for India specific requirements.
• Strong technical acumen & deep working knowledge of Agile Methods, Service Architecture and Integration
• Strong ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross‑functional teams

Responsibilities

• The Role: Application Support engineer to provide L1/L2 24/7 banking and payments application support experience in banking domain, analyze, debug & resolve production issues
• Work with SQL, Linux, Oracle, IIS, Devops, API, troubleshooting, application monitoring, log checking, Incident management & resolution, fine tuning, root cause analysis, scripting and automation skills
• Provide 24/7 support for banking applications and coordinate with cross-functional teams to resolve incidents
• Perform root-cause analysis, identify automation opportunities, and drive resolution with stakeholders
• Engage in customer onboarding processes, KYC, API integrations and workflow improvements

Skills

SQL

Linux

Oracle

IIS

DevOps

APIs

Troubleshooting

Monitoring

Log analysis

Incident management

Root cause analysis

Scripting

Automation

Tools

Flexcube Retail

CRM

Onboarding systems

Payments systems

Job description

Banking App support engineer

Who We Are At Kyndryl, we run and reimagine the mission‑critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI‑powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well‑being is prioritized and your potential can thrive.

The Role: Application Support engineer to provide L1/L2 24/7 banking and payments application support experience in banking domain, analyze, debug & resolve production issues. Strong Experience with SQL, Linux, Oracle, IIS, Devops, API, troubleshooting, application monitoring, log checking, Incident management & resolution, fine tuning, root cause analysis, scripting and automation skills.

Your future at Kyndryl: Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscale's that you won’t find anywhere else, including hands‑on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are: You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer‑focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Technical and Professional Expertise

• 5 to 10 years experience in providing L1/L2 application support for payment systems UPI, NEFT/RTGS, ATM, DCMS, 42CS, Getepay and Fraud risk management applications
• Should have a very good understanding of Recon, batch processes, Core banking systems etc
• Should have knowledge on s like Flexcube Retail (FCR) India banking system, Onboarding Systems, Lending, Internet Banking, Mobile Banking, Payments, CRM etc
• Should have good exposure to customer onboarding process, KYC, API integration, workflows etc
• Should be able to write complex SQL queries, mapping tables from source to target systems
• Knowledge in banking domain, especially for India specific requirements.
• Strong technical acumen & deep working knowledge of Agile Methods, Service Architecture and Integration
• Strong ability to influence, collaborate and build relationships with key stakeholders, vendors, and cross‑functional teams

Job location: Thrissur/Cochin/Kerala

Preferred Technical and Professional Experience: Software Engineering Life Cycle deliverables for banking projects. Work closely with the business and IT teams to analyse business requirements, analyse and resolve production issues, root cause analysis, identify automation scope etc. SQL, Linux, Oracle, IIS, Devops, API, troubleshooting, application monitoring, log checking, Incident management & resolution Experience in using and implementing DevSecOps processes.

Being You

The “Kyn” in Kyndryl means kinship, which represents the strong bonds we have with each other, our customers and our communities. We focus on ensuring all Kyndryls feel included and we welcome people of all cultures, backgrounds, and experiences. Even if you don’t meet every requirement, we encourage you to apply. We believe in growth, and we’re excited to see what you can bring.

At Kyndryl, employee feedback has told us that our number one driver of employee engagement is belonging. That sense of belonging — being a valued, respected, trusted member of the team — is fundamental to our culture and fueling great experiences for our customers. This dedication to welcoming everyone into our company means that Kyndryl gives you the ability to thrive and contribute to our culture of empathy and shared success. That’s The Kyndryl Way.

What You Can Expect

Your career with us isn’t just a job—it’s an adventure with purpose. We offer a dynamic, hybrid‑friendly culture that supports your well‑being and empowers you to grow. Our Be Well programs are thoughtfully designed to support your financial, mental, physical, and social health—because we know that when you feel your best, you do your best.

From your very first day, you’ll dive into impactful work that powers the systems our customers rely on every day. You won’t just contribute—you’ll make a difference, tackling meaningful projects that sharpen your skills and fuel your growth. We’re here to champion your journey. With powerful tools to chart your career path, personalized development goals aligned with your ambitions, and continuous feedback to keep you inspired and on track, you’ll have everything you need to thrive and evolve.