Banker-Authorizer

IDFC FIRST Bank; India; On-site; INR 600,000 - 1,000,000; Full time

Job summary

IDFC FIRST Bank is seeking a Bank Authorizer for PAN India operations at the branch level. You will focus on customer engagement, service excellence, and liability build-up while driving cross-sell targets.

The role emphasizes adherence to KYC/AML norms, regulatory compliance, and strong relationship management within Retail Liabilities. 6+ years of banking experience is required.

Qualifications

• Graduate with any discipline
• Post graduate with any discipline
• Minimum 6+ years of banking experience
• Industry: BFSI
• Functional Area: Retail Liabilities

Responsibilities

• Daily customer engagement on assigned portfolio with CA/SA/TD build up and cross-sell.
• Deliver business targets as per performance score card.
• Provide product solutions aligned with client requirements.
• Assess customer propensity to ensure higher product penetration.
• Refer to generate more business from existing customers.
• Ensure quick resolution of customer queries and complaints.
• Adhere to AML/KYC and data & information security policies.
• Assist in closure of audit observations.
• Manage client relationships and services for retail banking operations.

Skills

Customer service

Relationship management

Cross-selling

Regulatory compliance

KYC knowledge

Education

Graduate

Post Graduate

Job description

Job Description:

Job Requirements

Role/Job Title - Bank Authorizer

Business - Retail Banking

Function/ Department: Branch Banking

Place of work: PAN India

Job Purpose

The role entails providing best in-class customer service to become their banking partner of choice through efficient and cost effective customer engagement. The role bearer would be responsible for client engagement, customer service, operations, liability build up, cross sales at the designated branch and ensure regulatory requirements..

Roles & Responsibilities

• Daily customer engagement on assigned customer portfolio for CA/SA/TD build up, Asset & Wealth cross sell
• Deliver business target assigned as per performance score card
• Giving the client need based product solutions and in the process aligning client requirements with business specifics.
• Assessing customer propensity and ensuring higher product penetration per relationship.
• Referencing for more business from existing customers.
• Responsible for creating a customer-focused approach for quick resolution of all queries and complaints
• Ensuring adherence to banking regulation & policies pertaining to Anti Money laundering, know your customer (KYC), Data & Information security etc.
• Assist in closure of all observations on audit report.
• Client relationship management and customer services related to retail banking operations

Secondary Responsibilities

• Perform audit and ensure compliance to internal and external regulations and guidelines
• Provide best in-class customer service to become their banking partner of choice

Key Success Metrics

• CA/SA/TD build up, Share of customer wallet, Product Cross Sell targets, Performance score card.

Qualifications

Graduate - Any discipline

Post Graduate - Any discipline

Experience Minimum Number of Years - 6+ years of relevant experience in Banking or allied Business

Industry - BFSI

Functional Area - Retail Liabilities

Requirements: