Banker-Authorizer

IDFC FIRST Bank; Faridabad District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

IDFC FIRST Bank in India seeks a Bank Authorizer in Branch Banking to deliver top-notch customer service and ensure smooth retail banking operations across PAN India branches.

The role emphasizes driving liability growth, cross-selling assets, and maintaining strict AML/KYC and data security standards. Strong English and excellent communication are essential.

Qualifications

• Graduate degree in any discipline; postgraduate degree preferred.
• Minimum of 6 years of relevant banking experience.

Responsibilities

• Engage daily with customers to drive growth in Current Accounts, Savings Accounts, and Term Deposits, with cross-sell of asset and wealth products.
• Achieve business targets as defined in the performance scorecard.
• Provide need-based product solutions by aligning customer requirements with banking offerings.
• Assess customer potential and ensure higher product penetration per relationship.
• Generate referrals and additional business from existing customers.
• Ensure a customer-focused approach for quick and effective resolution of queries and complaints.
• Adhere to AML, KYC, and Data & Information Security policies.
• Assist in closing audit observations and ensure compliance with audit requirements.
• Manage client relationships and deliver high-quality customer service across retail banking operations.
• Perform internal audits and ensure compliance with regulatory guidelines.
• Continuously strive to enhance service quality and customer satisfaction.

Skills

Customer engagement

Relationship management

Retail banking operations

Compliance awareness

Communication skills

Problem solving

Sales orientation

Integrity

Digital banking platforms

Team management

Fluent English

Education

Graduate degree (any discipline)

Postgraduate degree preferred

Tools

Banking software

Job description

Job Description:

Job Requirements

About the Role

The Bank Authorizer is a critical role within the Branch Banking function of Retail Banking , responsible for delivering best-in-class customer service and ensuring operational excellence across PAN India branches. The role focuses on engaging with customers, managing retail banking operations, driving liability growth, and ensuring compliance with regulatory standards. The incumbent plays a key part in enhancing customer satisfaction, supporting cross-sell initiatives, and contributing to the overall performance of the branch.

Key Responsibilities

Primary Responsibilities

• Engage daily with customers to drive growth inCurrent Accounts (CA),Savings Accounts (SA), andTerm Deposits (TD), along with cross-selling of asset and wealth products.
• Achieve business targets as defined in the performance scorecard.
• Provide need-based product solutions by aligning customer requirements with banking offerings.
• Assess customer potential and ensure higher product penetration per relationship.
• Generate referrals and additional business from existing customers.
• Ensure a customer-focused approach for quick and effective resolution of queries and complaints.
• Adhere to banking regulations and internal policies related toAnti-Money Laundering (AML),Know Your Customer (KYC), andData & Information Security.
• Assist in the closure of audit observations and ensure compliance with audit requirements.
• Manage client relationships and deliver high-quality customer service across retail banking operations.

Secondary Responsibilities

• Perform internal audits and ensure compliance with all regulatory and organizational guidelines.
• Continuously strive to enhance service quality and customer satisfaction.

What We Are Looking For

Education

• Graduate in any discipline.
• Postgraduate degree in any discipline is preferred.

Experience

• Minimum of 6 years of relevant experience in banking or allied sectors.

Skills and Attributes

• Strong customer engagement and relationship management skills.
• In-depth understanding of retail banking operations and compliance requirements.
• Excellent communication and problem-solving abilities.
• Proven ability to meet and exceed sales and service targets.
• High level of integrity and attention to detail.
• Proficiency in banking systems and digital platforms.
• Team handling experience preferred.
• Fluent in English with strong business communication skills

Requirements: