Backround Verification- Associate

Paytm; Dadri; On-site; INR 400,000 - 550,000; Full time

Job summary

Paytm is seeking a detail-oriented Background Verification (BGV) Specialist to join its HR Operations team in ensuring compliant, accurate verification for new hires and ex-employees. You will manage end-to-end checks, coordinate with vendors, and deliver timely results within defined TATs.

You will review reports, resolve discrepancies, and maintain confidential records while supporting audits and reporting to HR leadership. Strong Excel skills and stakeholder communication are essential.

Qualifications

• 3–5 years of experience in Background Verification (BGV), HR Operations, or Employee Lifecycle Management.
• Hands-on experience managing employment, education, address, criminal, and reference verification.
• Experience working with BGV vendors, verification portals, and HR databases.
• Strong proficiency in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, reporting), MS Word, and HR systems.
• Excellent stakeholder management and communication skills for coordinating with internal teams and external agencies.
• Ability to manage high-volume verification cases while meeting strict TATs.
• Strong analytical mindset with attention to detail, confidentiality, and compliance.

Responsibilities

• Manage end-to-end background verification for new hires and ex-employees, including education, employment, address, criminal, and reference checks.
• Coordinate with third-party verification vendors and internal stakeholders to collect, validate, and process required documentation.
• Initiate, track, and close verification cases within defined turnaround times (TATs).
• Review BGV reports, identify discrepancies, and drive timely resolution with relevant stakeholders.
• Maintain accurate, confidential, and compliant employee verification records in line with data privacy guidelines.
• Publish regular BGV status reports and dashboards for HRBPs and leadership.
• Support internal and external audits by ensuring proper documentation and process adherence.
• Handle escalation cases involving adverse verification findings with professionalism and confidentiality.
• Continuously monitor process efficiency and contribute to improvements in BGV operations.

Skills

Stakeholder management

Communication

Analytical mindset

Data privacy

Tools

MS Excel

Pivot Tables

VLOOKUP/XLOOKUP

MS Word

HR systems

Job description

We are looking for a detail-oriented Background Verification (BGV) Specialist to join our HR Operations team. The role is responsible for managing end-to-end employee background verification processes, ensuring compliance, maintaining data accuracy, and delivering a seamless onboarding experience through effective stakeholder and vendor coordination.

Key Responsibilities

• Manage end-to-end background verification for new hires and ex-employees, including education, employment, address, criminal, and reference checks.
• Coordinate with third-party verification vendors and internal stakeholders to collect, validate, and process required documentation.
• Initiate, track, and close verification cases within defined turnaround times (TATs).
• Review BGV reports, identify discrepancies, and drive timely resolution with relevant stakeholders.
• Maintain accurate, confidential, and compliant employee verification records in line with data privacy guidelines.
• Publish regular BGV status reports and dashboards for HRBPs and leadership.
• Support internal and external audits by ensuring proper documentation and process adherence.
• Handle escalation cases involving adverse verification findings with professionalism and confidentiality.
• Continuously monitor process efficiency and contribute to improvements in BGV operations.

Required Qualifications & Skills

• 3–5 years of experience in Background Verification (BGV), HR Operations, or Employee Lifecycle Management.
• Hands-on experience managing employment, education, address, criminal, and reference verification.
• Experience working with BGV vendors, verification portals, and HR databases.
• Strong proficiency in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, reporting), MS Word, and HR systems.
• Excellent stakeholder management and communication skills for coordinating with internal teams and external agencies.
• Ability to manage high-volume verification cases while meeting strict TATs.
• Strong analytical mindset with attention to detail, confidentiality, and compliance.

Preferred Experience

• Experience in maintaining HR/BGV dashboards and MIS reporting.
• Exposure to audit documentation and compliance processes.
• Prior experience working in a fast-paced HR Operations or Shared Services environment.