Back Office Operations Analyst – Band 1

Cigna Health and Life Insurance Company; India; On-site; INR 300,000 - 450,000; Full time

Job summary

Cigna Health and Life Insurance Company is seeking an Administrative Services Representative to support core operational processes. You will perform daily tasks, follow SOPs, and maintain data accuracy while collaborating with peers and supervisors.

Ideal candidates have 0–1+ years in operations, strong attention to detail, and the ability to adapt to changing processes. English fluency is required; training on systems will be provided.

Qualifications

• 0–1+ years of experience in an operations environment.
• Strong attention to detail and accuracy in processing.
• Comfortable following structured SOPs and workflows.
• Basic understanding of operational systems; training provided.

Responsibilities

• Perform daily operational processing in line with SOPs and business rules.
• Follow defined workflows to meet quality and productivity targets.
• Process cases and escalate exceptions to senior team members when needed.
• Enter, update, or validate data accurately in systems and support simple data reviews.
• Support customer-related operational actions with clear, professional communication.

Skills

Attention to detail

Communication skills

Time management

Adaptability

English fluency

Analytical ability

Customer-focused mindset

Team collaboration

Tools

Salesforce

Claims platforms

Admin systems

Job description

ROLE SUMMARY As a Administrative Services Representative , you will support the accurate and timely execution of core operational processes within your functional area You will focus on processing tasks, following established procedures, ensuring accuracy, and contributing to smooth workflow delivery. This role is essential to maintaining service quality, customer satisfaction, and operational consistency. You will work closely with colleagues, team leads, and supervisors to ensure work is completed to expected standards, escalating issues when needed and contributing to a positive, team‑focused environment.

KEY RESPONSIBILITIES

Operational Processing

• Complete daily operational tasks in line with SOPs and business rules
• Follow defined workflows accurately to meet quality and productivity targets
• Process cases independently and elevate exceptions or unclear scenarios to senior team members or supervisors
• Maintain up‑to‑date knowledge of required tools, systems, and procedures for your function

Quality, Accuracy & Compliance

• Ensure all work meets accuracy and quality requirements
• Follow all compliance, regulatory, audit, and data‑protection standards
• Flag errors, inconsistencies, or potential risks to your team lead early
• Support quality checks when assigned

Process Adherence & Improvement Awareness

• Follow standard procedures closely and identify when something does not match expected processes
• Suggest small improvements or highlight recurring issues to support continuous improvement
• Adopt new processes or changes quickly and consistently

Team Support & Collaboration

• Work effectively with peers and contribute to a supportive team culture
• Share basic knowledge or tips with newer colleagues when needed
• Seek guidance from senior analysts/SME/SV for complex tasks
• Communicate clearly with team members when passing on cases or escalating issues

Data & Reporting Support

• Enter, update, or validate data accurately in systems
• Support simple data reviews (e.g., checking for missing fields, identifying basic discrepancies)
• Highlight any patterns or issues noticed in daily work

Customer & Service Awareness

• Keep the customer impact in mind when completing tasks (e.g., avoiding delays, ensuring accuracy)
• Handle any assigned customer‑related operational actions (e.g., email‑based updates) in a clear and professional manner
• Escalate any customer‑impacting issues promptly

YOUR PROFILE

• 0–1+ years of experience in an operations environment internship or entry‑level experience welcomed
• Strong attention to detail and accuracy in processing work
• Comfortable following structured SOPs and workflows
• Basic understanding of operational systems (e.g., claims platforms, admin systems, Salesforce, or similar) – training provided
• Reliable, consistent, and able to meet deadlines
• Good communication skills for working with peers and supervisors
• Basic analytical ability to identify simple errors or issue
• Customer‑focused mindset, even in back‑office tasks
• Adaptable to changes, new processes, and shifting priorities
• Fluent in English; additional languages beneficial

KEY COMPETENCIES

• Process Accuracy – Delivers high‑quality, error‑free work
• Operational Discipline – Follows SOPs consistently and understands workflow steps
• Problem Identification – Recognises issues and escalates appropriately
• Team Collaboration – Works well with colleagues and supports a positive team environment
• Customer Orientation – Understands how back‑office work impacts customer outcomes
• Communication – Clear, professional communication with team members
• Learning Mindset – Willing to learn new systems, tools, and procedures
• Time Management – Manages workload effectively and meets deadlines
• System Navigation – Comfortable working across multiple operational tools with training

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.