Account Installation Senior Representative

Cigna Health and Life Insurance Company; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

The Cigna Group in Bengaluru, India, seeks a Back Office Operations Senior Analyst (Band 2) to ensure accurate, timely processing across Claims/Adjustments, Eligibility, Administration and Customer Service Support. You will handle higher‑complexity cases and support workflow management, guiding colleagues to maintain service quality.

You will act as a reliable escalation point for Band1 analysts, applying deep process knowledge, proactive risk identification, and a focus on control, compliance,

Qualifications

• Back-office operations experience with emphasis on accuracy and timeliness.
• Ability to handle higher-complexity cases and guide teammates.
• Strong focus on process knowledge, risk identification and quality control.

Responsibilities

• Deliver accurate, timely operational processing across Claims/Adjustments, Eligibility, Administration, and Customer Service Support.
• Support workflow management and continuous improvement initiatives.
• Act as escalation point for Band1 analysts and uphold compliance and service excellence.

Job description

As a Back Office Operations Senior Analyst (Band 2), you will play a critical role in delivering accurate, timely, and high‑quality operational processing across your function (e.g., Claims/Adjustments, Eligibility, Administration, Customer Service Support, Onboarding Client Setup and Subrogration). You will handle higher‑complexity cases, support workflow management, provide guidance to colleagues, and help drive quality, accuracy, and operational consistency. Acting as a reliable escalation point for Band1 analysts, you contribute directly to operational excellence by applying deeper process knowledge, problem‑solving capability, and proactive risk identification. This role keeps operations running smoothly by ensuring work is completed right the first time, supporting continuous improvement, and helping maintain control, compliance, and strong service outcomes.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.