Operations Senior Analyst

Cigna Health and Life Insurance Company; Bengaluru; On-site; INR 1,200,000 - 1,900,000; Full time

Job summary

Cigna Health and Life Insurance Company in Bengaluru seeks an Operations Senior Operations Analyst (BAND 3) to strengthen Workforce/Resource Management and Capacity Planning capabilities. Build data-driven staffing models and translate insights into practical actions across multiple lines of business.

You'll develop cost and capacity projections, collaborate with Finance and Operations, and present clear recommendations to leaders.

Qualifications

• Graduation in Business Administration, Finance or equivalent required.
• Operational planning experience including forecasting will be preferred.
• Experience 5 to 8 years.
• Polished presentation skills and MS Office proficiency.
• Experience partnering with Finance and Operations teams.
• Good verbal and written communications in a virtual environment.
• WFM software familiarity (Avaya, CUIC or Cisco Phone System) is useful.

Responsibilities

• Create data and cost models to select staffing locations based on skills, languages, regulations.
• Provide meaningful insights on resource utilization that are cost effective.
• Clearly communicate recommendations to supervisors.
• Translate analytical findings into actionable recommendations.
• Devise resource optimization plans across multi-site networks and lines of business.
• Develop plans to drive project implementation of new predictive models.
• Understand forecasting and staffing by multiple skills/work types.
• Create visualizations to provide actionable insights.
• Design solutions for delivery projects leveraging existing tools with sustainable results.

Skills

Forecasting experience

Excel

PowerPoint

MS Access

Presentation skills

Communication skills

WFM software knowledge

Stakeholder collaboration

Education

Graduation in Business Administration/ Finance

Tools

WFM software

Avaya

CUIC

Cisco Phone System

Job description

Operations Senior Operations Analyst (BAND 3) Overview

Cigna is expanding its deployment of Workforce/ Resource Management and Capacity Planning across the business as we fulfill our customer-centric mission to help the people we serve improve their health and well-being. The Planning & Insight team determines the appropriate staffing/ resources needed to meet our customers’ expectations and within key business targets. The team must possess the ability to visualize, articulate, and solve complex and complicated business problems and identify opportunities for innovation for our global verticals including employer segments, medical cost management, finance, and service operations. These businesses are aligned under our health improvement to drive affordability and customer experience strategies; all with the common goal of identifying what works best – personalized for our customers.

RESPONSIBILITIES

• Must be able to create data and cost models that assists in selecting appropriate staffing locations based on various requirements such as Skills, languages, regulatory and statutory needs
• Must be able to provide meaningful insights on resource utilization that is cost effective and meets all the business requirements
• Must be able to clearly communicate recommendations to supervisors
• Ability to translate and summarize analytical data findings into actionable recommendations
• Able to devise detailed resource optimization plans in a multi-site, multiple networks, multiple lines of business & heavily decentralized environment and implement the same on capacity models/tools
• Contribute to or develop complete, realistic and achievable plans to drive project to successful implementation (on time, within budget and meeting Customer needs) of new predictive models
• Must be able to understand forecasting, and associated staffing by multiple skills/work types
• Visualization needed to be able to provide actionable insights
• Able to devise detailed resource optimization plans and implement the same on capacity models/tools
• Design and devise solution for small to complex delivery projects, Alignment to business requirements, gaps in available processes and data, best path forward to delivery to business leveraging existing tools/ capabilities with sustainable solutions

QUALIFICATIONS

• Graduation in Business Administration, Finance or equivalent required
• Operational planning experience including forecasting will be preferred
• Experience 5 to 8 years
• Proficient in Microsoft Office, including: Skilled in Excel Skilled in PowerPoint MS Access preferred
• Polished presentation Skills
• Experience partnering closely with Finance team & Operations team
• Good verbal and written communications skills and the ability to work effectively in a virtual team environment
• Clinical Healthcare planning experience would be beneficial
• Knowledge on administering any WFM software, Avaya, CUIC or Cisco Phone System will be useful

CIGNA offers a competitive compensation and comprehensive benefits package including health and wellness benefits, 401k plan, and work/life balance programs, as well as opportunities for career growth and development

CIGNA is an Equal Opportunity Employer

ABOUT THE CIGNA GROUP

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.