Account Installation Senior Representative

Evernorth; Bengaluru; On-site; INR 1,080,000 - 1,400,000; Full time

Job summary

The Cigna Group in Bengaluru is seeking a Back Office Operations Senior Analyst (Band 2) to deliver accurate, timely, and high-quality processing across Claims/Adjustments, Eligibility, Administration, and Customer Service Support. You will handle higher-complexity cases and support workflow management.

You will act as a reliable escalation point for Band 1 analysts, contributing to operational excellence by applying deeper process knowledge, problem-solving, and proactive risk identification.

Responsibilities

• Handle higher-complexity cases across functional areas (Claims/Adjustments, Eligibility, Administration, Customer Service Support, Onboarding Client Setup and Subrogation).
• Escalation point for Band 1 analysts; provide guidance and support to colleagues to improve quality, accuracy, and operational consistency.
• Support continuous improvement initiatives, ensure control, compliance, and strong service outcomes across operations.

Job description

As a Back Office Operations Senior Analyst (Band 2), you will play a critical role in delivering accurate, timely, and high-quality operational processing across your function (e.g., Claims/Adjustments, Eligibility, Administration, Customer Service Support, Onboarding Client Setup and Subrogration).

You will handle higher-complexity cases, support workflow management, provide guidance to colleagues, and help drive quality, accuracy, and operational consistency. Acting as a reliable escalation point for Band 1 analysts, you contribute directly to operational excellence by applying deeper process knowledge, problem-solving capability, and proactive risk identification.

This role keeps operations running smoothly by ensuring work is completed right the first time, supporting continuous improvement, and helping maintain control, compliance, and strong service outcomes.

About The Cigna Group

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.