Back End Developer

Dentsu Aegis Network Ltd.; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Dentsu Aegis Network Ltd. Pune, India, is seeking a Managed Services Back End Engineer to support, maintain, and enhance enterprise-grade backend systems for global clients.

You will resolve production issues, optimise performance, and deliver continuous improvements within a fast-paced managed services environment. You will work with Java/Spring Boot, Node.js, Python, .NET, REST/SOAP APIs, and databases like MySQL, PostgreSQL, Oracle, SQL Server, MongoDB, ensuring security, observability, and

Qualifications

• BE / B.Tech / MCA / MSc IT or equivalent.
• 4-7 years of backend development or production support experience.
• Strong knowledge of REST APIs, JSON, XML, and security basics.
• Experience with Java/Spring Boot, Node.js, Python, .NET or similar stacks.
• Experience in production support/managed services with SLA-driven delivery.

Responsibilities

• Design, develop, and support backend services and microservices.
• Handle incidents, service requests, and production issues within SLAs.
• Investigate and resolve application defects and performance bottlenecks.
• Develop and support RESTful APIs and integrations with proper error handling.
• Monitor and optimize database queries across relational and NoSQL systems.
• Collaborate with offshore/onshore teams and stakeholders to ensure delivery.

Skills

Backend development

Troubleshooting

REST APIs

Microservices

Cloud platforms

CI/CD

Logging & monitoring

Education

BE / B.Tech / MCA / MSc IT

Tools

Jenkins

GitHub Actions

GitLab CI/CD

Azure DevOps

Bitbucket Pipelines

Job description

Managed Services Back End Engineer

About the Role:

We're looking for a Managed Services Back End Engineer to support, maintain, and enhance enterprise-grade backend systems for global clients. You'll play a key role in ensuring application stability, resolving production issues, optimising backend performance, and delivering continuous improvements within a managed services environment. This role is ideal for someone who has strong backend engineering skills, enjoys troubleshooting complex issues, and can work effectively in a fast-paced support and enhancement model.

Key Responsibilities:

• Backend Development & Support: Design, develop, maintain, and support backend services, APIs, microservices, and integrations across enterprise applications.
• Managed Services Delivery: Work as part of a managed services team to handle incidents, service requests, problem tickets, minor enhancements, and production support activities within defined SLAs.
• Incident & Problem Management: Investigate, troubleshoot, and resolve application issues, production defects, performance bottlenecks, integration failures, and data-related issues.
• Hands-on Coding: Write clean, modular, scalable, and maintainable backend code using technologies such as Java, Spring Boot, Node.js, Python, .NET, or similar backend frameworks, depending on the project stack.
• API Development & Integration: Develop and support RESTful APIs, SOAP services, middleware integrations, and third-party system connections with proper error handling, logging, retry mechanisms, and security controls.
• Database Management: Work with relational and NoSQL databases such as MySQL, PostgreSQL, Oracle, SQL Server, MongoDB, or similar, including writing optimized queries, stored procedures, and troubleshooting data issues.
• Performance Optimization: Monitor and improve backend application performance, API response times, database queries, memory usage, and overall system reliability.
• Monitoring & Observability: Use tools such as Splunk, AppDynamics, New Relic, Datadog, ELK, Grafana, Prometheus, or CloudWatch to monitor applications, analyze logs, identify trends, and prevent recurring issues.
• Change & Release Support: Support deployments, hotfixes, configuration changes, release validation, smoke testing, and rollback activities as required.
• Root Cause Analysis: Perform detailed RCA for recurring production issues and implement preventive fixes or long-term solutions.
• Automation & Continuous Improvement: Identify opportunities to automate repetitive support tasks, improve operational efficiency, reduce manual effort, and enhance platform stability.
• Cross-functional Collaboration: Work closely with client stakeholders, product owners, business analysts, QA teams, DevOps engineers, and offshore/onshore teams to ensure timely resolution and quality delivery.
• Documentation: Maintain technical documentation, support runbooks, SOPs, troubleshooting guides, deployment notes, API documentation, and knowledge base articles.

Required Qualifications:

• 4-7 years of hands-on experience in backend development, application support, or managed services delivery.
• Strong backend engineering experience in one or more technologies such as: Java / Spring Boot Node.js Python .NET / C# Microservices architecture.
• Strong understanding of REST APIs, SOAP services, JSON, XML, authentication, authorization, and integration patterns.
• Experience working in a production support or managed services environment with SLA-driven delivery.
• Good knowledge of incident, problem, change, and release management processes.
• Hands-on experience with databases such as: MySQL PostgreSQL Oracle SQL Server MongoDB.
• Ability to troubleshoot backend issues related to APIs, services, databases, integrations, jobs, and batch processes.
• Experience with logging, monitoring, and observability tools.
• Good understanding of cloud platforms such as AWS, Azure or Google Cloud Platform.
• Familiarity with CI/CD tools such as Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps or Bitbucket Pipelines.
• Strong knowledge of Git-based version control workflows.
• Understanding of security best practices including API security, encryption, access controls, secrets management, and secure coding.
• Ability to work on enhancements, bug fixes, support tickets, and minor development activities.
• Strong analytical, debugging, and problem-solving skills.
• Good written and verbal communication skills.
• Ability to work in a collaborative offshore/onshore delivery model.
• Willingness to work in shifts or extended support hours as required by project needs.

Deep Expertise In:

• Backend application support and development
• REST/SOAP API troubleshooting and enhancement
• Microservices-based architecture
• Database query optimization and issue resolution
• Production incident handling and RCA
• Application logs, monitoring, and alert analysis
• Service availability, scalability, and performance tuning
• Error handling, retry logic, timeout handling, and exception management
• Deployment support and release validation
• Support documentation, SOPs, and runbook creation
• Working in ITIL-based managed services models

Qualifications:

• BE / B.Tech / MCA / MSc IT / equivalent degree in Computer Science, Information Technology, or a related field.
• Proven experience in backend development and production support.
• Strong ability to troubleshoot complex backend, database, integration, and configuration issues.
• Ability to adapt to a dynamic and fast-paced environment with changing priorities.
• Strong ownership mindset with the ability to drive issues to closure.
• Good communication skills and ability to interact with technical and non-technical stakeholders.
• Prior experience in the Indian IT services or managed services market will be an advantage.

Location: DGS India - Pune - Indiqube Orchid

Brand: Merkle

Time Type: Full time

Contract Type: Permanent

About dentsu For over 120 years, innovation has been a core tenet of our offering - exploring new ways to reach, engage and nurture relationships with audiences. Together we drive a multiplier effect for clients at a global scale, through the development of Integrated Growth Solutions that are underpinned by our promise to clients: innovating to impact. Be a force for good. Sustainability is a vital part of our business and an important area of focus for our clients. We're leading the way - helping to build a more sustainable planet. Dream loud. In this moment of transformation, we need our people to be fearless, embracing change and ambiguity, driven by the love for their work and excitement for the future. Team without limits. We create opportunities for connection and collaboration between our colleagues and clients, building a sense of belonging and having some fun along the way.