B2B Program Manager

Leadup Universe; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Leadup Universe in Gurgaon is seeking a dynamic B2B Operations & solutioning expert at the Assistant Manager level to drive end-to-end delivery of corporate learning programs. You will coordinate with corporate clients, internal teams, faculty and partners to ensure seamless execution and a high learner experience.

You will translate client needs into proposals, manage timelines, track deliverables, and optimize operations across leadership development, AI enablement, and customised learning

Qualifications

• B2B operations experience handling corporate programs

Responsibilities

• Client/B2B stakeholder management and translating requirements into proposals
• End-to-end execution of corporate/institutional learning programs
• Learner and faculty coordination including onboarding and scheduling
• Process improvement and SOP/documentation
• Weekly/monthly program reporting and MIS/tracking

Skills

B2B Operations

L&D stakeholder management

Proposal creation

Solutioning / Program Design

Client communication

Program Operations

Attitude

Education

Graduate degree

Tools

PowerPoint

Google Slides

Excel

Job description

Job Title: B2B Program Manager

Location: Gurgaon

Work Mode: In person

Experience: 3-4 years of experience

Preferred Industry: Learning & Development Solutioning expert

About the Role:

We are looking for a dynamic, strategic, and execution-focused B2B Operations & solutioning expert at the Assistant Manager role to drive the end-to-end delivery and operational management of our corporate learning and capability building programmes. The role will work closely with corporate clients, internal teams, academic and industry partners, faculty, and programme stakeholders to ensure seamless execution of high-impact B2B learning journeys.

This role is pivotal in translating client requirements into well-executed programmes, managing programme timelines and deliverables, coordinating across multiple stakeholders, ensuring a high-quality learner and client experience, and driving operational excellence across leadership development, AI enablement, technology, and customised learning programmes.

The role will also support the B2C client work focusing on program management for successful delivery & student engagement for the executive education programs.

Key responsibilities

1. Client / B2B Stakeholder Management
   Act as the primary operational POC for B2B clients
   Understand client requirements and translate them into proposals (detailing program flow, session plan and execution plan)
   Regular status updates, escalation management and issue resolution
   Coordinate with client HR/ L&D teams and other stakeholders.
2. B2B Program Operations
   End-to-end execution of corporate/institutional learning programs
   Program onboarding, scheduling and learner communication
   Coordinate faculty, mentors, career teams, vendors and internal stakeholders
   Ensure sessions, assessments, projects, certificates and other deliverables happen on time
   Maintain program trackers, dashboards and MIS
3. Learner & Faculty Coordination
   Manage learner onboarding and engagement
   Attendance, feedback, queries and issue resolution
   Faculty/mentor scheduling and coordination
   Ensure smooth session delivery across online/offline/hybrid formats.
4. Process & Automation
   Identify repetitive operational activities and improve processes
   Build/maintain SOPs and trackers
   Work with CRM/automation tools
   Automate reminders, attendance, feedback, scheduling, reports etc.
5. Reporting
   Prepare weekly/monthly B2B program reports
   Track attendance, engagement, completion, NPS/feedback and escalations
   Highlight risks and proactively suggest corrective actions

Must-have skills

• B2B Operations experience
  Has independently handled B2B/corporate accounts or programs.
  Understands the complete lifecycle from client requirement → proposal → program launch → delivery → closure.
• L&D stakeholder management — MUST HAVE
  Has directly interacted with HR, L&D, Talent Development, Learning/Capability Heads and other corporate stakeholders.
  Understands how corporate learning requirements are gathered and converted into solutions.
  Comfortable participating in client calls and requirement discussions.
• Proposal creation — MUST HAVE
  Has hands‑on experience creating B2B/L&D proposals.
  Can convert a client’s requirement into:
  Program structure
  Learning objectives
  Curriculum/modules
  Delivery methodology
  Faculty/mentor profiles
  Timelines
  Commercials/pricing inputs
  Proposal/presentation
  Should be comfortable working on PowerPoint/Google Slides and Excel.
• Solutioning / Program Design
  Can understand a client problem and suggest an appropriate learning intervention rather than simply executing an already‑designed program.
  Experience with customised/corporate learning programs is a strong plus.
• Client communication
  Confident speaking with corporate L&D/HR stakeholders.
  Strong email and presentation skills.
  Can manage follow‑ups, requirements, revisions and negotiations professionally.
• Program Operations
  Once a proposal converts, can take ownership of execution:
  Faculty coordination
  Scheduling
  Learner onboarding
  Client communication
  Attendance/feedback
  MIS/reporting
  Certificates/project completion
  Escalations
• Attitude
  1. Staying at it - constantly identifying ways to give aha customer experience 2. Constantly learning and has patience and persistence
  3. Relationship oriented - build long‑term and deep relationships with Sr. Leaders 4. Diligent - delivering on commitments, number and growth driven

Qualification:

• Min Graduate – Experience in managing events – pre and post
• Preferably from Edtech, Service, hospitality industry

Hygiene:

• Effective communication skills
• Selling & influencing skills
• Ability to speak to Sr. Leaders
• Understands the B2B space

About Leadup

Leadup Universe is an ed tech capability building platform fulfilling the aspirations and needs of senior leaders by getting them to the CXO table. We partner with Top universities with premium offerings that bridge the practical needs of the student with the industry along with the academic learning.