Axway ST Technical Service Lead

SmartRecruiters, Inc.; India; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

SOPRA STERIA is seeking an experienced Application/Production Support engineer to coordinate with onshore and offshore teams across APAC/UK/US shifts. You will handle 24x7 production support, patching, upgrades, and incident resolution.

Ideal candidates possess strong communication, experience with Docker/Kubernetes, Axway MFT, and cloud services, with 8–10 years of experience in enterprise environments.

Qualifications

• Strong communication and client interfacing skills.
• Willing to work in 24x7 shifts across APAC, UK, US time zones.
• Quick learner with ability to acquire new skills quickly.
• Flexible teamwork and collaboration with onshore/offshore teams.

Responsibilities

• Application/Production Support in 24x7 model.
• L2/L3 support with analytical and diagnostic skills.
• Onboarding, patching and upgrade of applications.
• Monitoring service interruptions and troubleshooting per SLA.
• RCA and problem-solving with ServiceNow or equivalent.

Skills

Strong communication

Team player

Willing to work 24x7 shifts

Quick learner

Tools

Docker

Kubernetes

Axway MFT

Cloud services (AWS/Azure/GCP)

Job description

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

Job Description

• Strong communication(both written and verbal) and client interfacing skills.
• Should be able to coordinate with Multiple Onshore and Offshore teams during day-to-day activities and maintenances.
• Willing to work in 24X7 shifts (Can be APAC, U.K, U.S Shift) and open to work in night shift on rotation basis as per need.
• Quick learner with an ability to acquire new skills in short time
• Flexible to work with and good team player.

Total Experience Expected: 08-10 years

Qualifications

• Autonomous with one programming language/scripting·
• Autonomous with one Database. Good understanding of SQL queries·
• Autonomous with Unix/Linux/RedHat/CentOS/AIX etc.
• Network protocols & security (encryption / authentication / Certificates). Exposure of middleware technologies
• Expertise on the Axway MFT products (XFB, Gateway, Secure Transport)
• Knowledge of SSL/encryption/Keys/certificates.
• Strong knowledge of AS2, SFTP, FTP, FTPS, HTTP/S data communication protocols with expertise using any gateway tool.
• Experience working with Trading Partner Profile Management and configurations
• Cloud Awareness- GCS/S3, skills on troubleshooting, logging/debugging
• Cloud / Managed Services / Product Support (L2/L3) exposure.
• Exposure on Cloud like AWS/Azure/GCP etc.
• Exposure on Dockers, Kubernetes and Container-based technologies.
• Knowledge of Disaster Recovery
• Knowledge of No Downtime Upgrades
• Knowledge of SSO and its concept
• Knowledge of Log forwarders like Splunk etc.

Additional Information

• Application/Production Support in 24X7 model. Production support experience(better if has some managed services exposure also)
• Should be able to work on L2/L3 support having good analytical and diagnostic and RCAability.
• Application onboarding, patching and upgrade experience.
• Monitoring service interruption alerts and troubleshooting them as per SLA.
• Addressing live issues and resolving them within pre-defined SLAswith improved productivity and quality.
• Familiarization of ITIL concepts and experienced in use of service management tool like ServiceNow, etc.
• Should be good in prioritizing the tasks and organizing self as per delivery.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.