Axway ST Technical Service Lead

Xapply; Dadri; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Sopra Steria is seeking an experienced Application/Production Support professional for 24x7 operations in India. The role requires coordinating with onshore and offshore teams, providing RCA-driven fixes, and managing app onboarding, patching and upgrades.

Expect exposure to Axway MFT products, cloud concepts, and ITIL-aligned service management. Candidate should have 8–10 years in support, strong communication, and the ability to work night shifts on rotation.

Qualifications

• Total experience of 8–10 years in Application/Production Support and related roles.
• Knowledge of AS2, SFTP, FTP, FTPS, HTTP/S data communication protocols with gateway tools.

Responsibilities

• Provide 24x7 production support and on-call coverage.
• Troubleshoot incidents, perform RCA, implement fixes within SLA.
• Coordinate with onshore and offshore teams for day-to-day activities and maintenance.
• Manage onboarding, patching and upgrade of applications.
• Monitor service interruptions and escalate as needed to minimize downtime.
• Familiar with ITIL concepts and ServiceNow or similar tools.

Skills

Strong communication

Client interfacing

Team coordination

24x7 shift readiness

Quick learner

Team player

Tools

Axway MFT (XFB)

Axway Gateway

Axway Secure Transport

Docker

Kubernetes

Splunk

ServiceNow

Job description

Description

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

1. Strong communication(both written and verbal) and client interfacing skills.
2. Customer/Front Office engagement experience.
3. Should be able to coordinate with Multiple Onshore and Offshore teams during day-to-day activities and maintenances.
4. Willing to work in 24X7 shifts (Can be APAC, U.K, U.S Shift) and open to work in night shift on rotation basis as per need.
5. Quick learner with an ability to acquire new skills in short time
6. Flexible to work with and good team player.

Total Experience Expected: 08-10 years

1. Autonomous with one programming language/scripting·
2. Autonomous with one Database. Good understanding of SQL queries·
3. Autonomous with Unix/Linux/RedHat/CentOS/AIX etc.
4. Network protocols & security (encryption / authentication / Certificates). Exposure of middleware technologies
5. Expertise on the Axway MFT products (XFB, Gateway, Secure Transport)
6. Knowledge of SSL/encryption/Keys/certificates.
7. Strong knowledge of AS2, SFTP, FTP, FTPS, HTTP/S data communication protocols with expertise using any gateway tool.
8. Experience working with Trading Partner Profile Management and configurations
9. Cloud Awareness- GCS/S3, skills on troubleshooting, logging/debugging
10. Cloud / Managed Services / Product Support (L2/L3) exposure.
11. Exposure on Cloud like AWS/Azure/GCP etc.
12. Exposure on Dockers, Kubernetes and Container-based technologies.
13. Knowledge of Disaster Recovery
14. Knowledge of No Downtime Upgrades
15. Knowledge of SSO and its concept
16. Knowledge of Log forwarders like Splunk etc.

1. Application/Production Support in 24X7 model. Production support experience(better if has some managed services exposure also)
2. Should be able to work on L2/L3 support having good analytical and diagnostic and RCAability.
3. Application onboarding, patching and upgrade experience.
4. Monitoring service interruption alerts and troubleshooting them as per SLA.
5. Addressing live issues and resolving them within pre-defined SLAswith improved productivity and quality.
6. Familiarization of ITIL concepts and experienced in use of service management tool like ServiceNow, etc.
7. Should be good in prioritizing the tasks and organizing self as per delivery.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.