Axway B2B Module Lead

Sopra Steria Group; Dadri; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Sopra Steria Group is seeking an experienced Application/Production Support professional in India to operate in a 24x7 environment. The role covers L2/L3 support, patching, upgrades, and SLA-driven troubleshooting, with exposure to ITIL processes and ServiceNow.

Travel and client interfacing may be required, and the candidate should align with a 4–6 year experience profile in enterprise IT support, including specialization in Axway Track & Trace and related serialization tools.

Qualifications

• Unix OS and scripting knowledge is required.
• Familiarity with Linux commands is essential.
• Solid SQL concepts and database basics are needed.
• Proficiency with Putty and Toad utilities is expected.
• Hands-on with Axway Track & Trace or similar serialization tools is preferred.
• Working knowledge of B2B/ESB tools like Axway B2B, Seeburger, Tracelink is a plus.
• ITIL concepts and ServiceNow or similar service management tools are desirable.

Responsibilities

• Application/Production Support in a 24x7 model.
• Provide L2/L3 support with strong diagnostic and RCA abilities.
• Handle application patching and upgrades.
• Monitor alerts and troubleshoot per SLA.
• Engage with clients directly and work with a team with ownership.

Skills

Unix OS

Linux commands

SQL concepts

Networking basics

Tools

Putty

Toad

Axway B2B

Axway Track & Trace

Seeburger

Tracelink

Job description

Company Description

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

Job Description

1. Application/Production Support in 24X7 model. Production support experience(better if has some managed services exposure also)
2. Should be able to work on L2/L3 support having good analytical and diagnostic and RCAability.
3. Application patching and upgrade experience.
4. Monitoring service interruption alerts and troubleshooting them as per SLA.
5. Addressing live issues and resolving them within pre-defined SLAswith improved productivity and quality.
6. Familiarization of ITIL concepts and experienced in use of service management tool like ServiceNow, etc.
7. Should be good in prioritizing the tasks and allocating within the team members

The role requires ability to engage with Client directly and to work in a team witha greater level of independence and ownership.

Total Experience Expected: 04-06 years

Qualifications

1. Unix – Good knowledge on Unix OS and its commands along with scripting skills
2. Linux – knowledge of Linux commands.
3. SQL- Good knowledge of SQL and Database concepts.
4. Putty, Toad.
5. Basic networking concepts. Protocols – FTP, sFTP, TCP/IP etc is desirable
6. Hands-on experience with B2Bi tools (e.g., Axway B2B, Seeburger, etc.), including Prior experience in handling production applications patching and upgrade experience is must.
7. Candidates having working Knowledge on Axway Track & Trace product will get preference. However, working experience on any Track & Trace product in the Serialization area like Tracelink etc can also be considered.

Additional Information

Domain knowledge:

1. Understanding of healthcare domain and global serialization regulations and experience installing, configuring, deploying, documenting, and testing system to meet specific business requirements is must.
2. Knowledge of global pharma industry standards/guidelines to enable serialization for manufacturing, logistics like Rule, GCP, Serialization Profile, GTIN and its Range setup, etc., Hands on configuration to realize business requirements is must.
3. Familiarity with database management systems, data analysis tools, and IT systems used in supply chain management in healthcare domain is desirable.
4. Familiarity to prepare project documentation, including Work instruction, process maps, and training materials is desirable.

Soft Skills/Others

1. Strong communication and client interfacing skills.
2. Should be able to coordinate with Multiple Onshore and Offshore teams during day to day activities and maintenances.
3. Willing to work in 24X7 shifts (Can be APAC, U.K, U.S Shift) and open to work in night shift on rotation basis.
4. Quick learner with an ability to acquire new skills in short time
5. Flexible to work with and good team player.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.