Axway B2B Module Lead

SmartRecruiters, Inc.; Dadri; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Sopra Steria invites an Application/Production Support specialist to join our 24x7 operations in India. You will perform L2/L3 support, patching and upgrades, and monitoring to ensure SLA achievement. The role involves direct client engagement, strong diagnostics, and ownership in a fast-paced environment.

Required 04-06 years of experience; hands-on Unix/Linux/SQL, basic networking, and B2Bi tools like Axway B2B/Track & Trace or Seeburger. Night shifts on rotation may be required.

Qualifications

• Unix OS knowledge and scripting skills
• Linux commands proficiency
• Strong SQL and database concepts
• Basic networking concepts (FTP, sFTP, TCP/IP)
• Hands-on with B2Bi tools (Axway B2B, Seeburger) including patching/upgrades
• Preference for Track & Trace product experience in serialization

Responsibilities

• Provide 24x7 application/production support (L2/L3)
• Analyze, diagnose and perform RCA; adhere to SLAs
• Perform application patching and upgrades
• Monitor alerts and troubleshoot service interruptions
• Engage with clients directly and work with ITIL/service management tools (e.g., ServiceNow)
• Prioritize tasks and coordinate with onshore/offshore teams

Skills

Unix

Linux

SQL

Networking basics

B2Bi tools

Track & Trace

Tools

Axway Track & Trace

Axway B2B

Seeburger

Job description

About Sopra Steria
Sopra Steria, a major Tech player in Europe with 51,000 employees in nearly 30 countries, is recognised for its consulting, digital services and solutions. It helps its clients drive their digital transformation and obtain tangible and sustainable benefits. The Group provides end-to-end solutions to make large companies and organisations more competitive by combining in-depth knowledge of a wide range of business sectors and innovative technologies with a collaborative approach. Sopra Steria places people at the heart of everything it does and is committed to putting digital to work for its clients in order to build a positive future for all. In 2025, the Group generated revenues of €5.6 billion.
The world is how we shape it.

Job Description

• Application/Production Support in 24X7 model. Production support experience(better if has some managed services exposure also)
• Should be able to work on L2/L3 support having good analytical and diagnostic and RCAability.
• Application patching and upgrade experience.
• Monitoring service interruption alerts and troubleshooting them as per SLA.
• Addressing live issues and resolving them within pre-defined SLAswith improved productivity and quality.
• Familiarization of ITIL concepts and experienced in use of service management tool like ServiceNow, etc.
• Should be good in prioritizing the tasks and allocating within the team members

The role requires ability to engage with Client directly and to work in a team witha greater level of independence and ownership.

Total Experience Expected: 04-06 years

Qualifications

• Unix – Good knowledge on Unix OS and its commands along with scripting skills
• Linux – knowledge of Linux commands.
• SQL- Good knowledge of SQL and Database concepts.
• Basic networking concepts. Protocols – FTP, sFTP, TCP/IP etc is desirable
• Hands-on experience with B2Bi tools (e.g., Axway B2B, Seeburger, etc.), including Prior experience in handling production applications patching and upgrade experience is must.
• Candidates having working Knowledge on Axway Track & Trace product will get preference. However, working experience on any Track & Trace product in the Serialization area like Tracelink etc can also be considered.

Additional Information

Domain knowledge:

• Understanding of healthcare domain and global serialization regulations and experience installing, configuring, deploying, documenting, and testing system to meet specific business requirements is must.
• Knowledge of global pharma industry standards/guidelines to enable serialization for manufacturing, logistics like Rule, GCP, Serialization Profile, GTIN and its Range setup, etc., Hands on configuration to realize business requirements is must.
• Familiarity with database management systems, data analysis tools, and IT systems used in supply chain management in healthcare domain is desirable.
• Familiarity to prepare project documentation, including Work instruction, process maps, and training materials is desirable.

Soft Skills/Others

• Strong communication and client interfacing skills.
• Should be able to coordinate with Multiple Onshore and Offshore teams during day to day activities and maintenances.
• Willing to work in 24X7 shifts (Can be APAC, U.K, U.S Shift) and open to work in night shift on rotation basis.
• Quick learner with an ability to acquire new skills in short time
• Flexible to work with and good team player.

At our organization, we are committed to fighting against all forms of discrimination. We foster a work environment that is inclusive and respectful of all differences.

All of our positions are open to people with disabilities.