Java Production Support-@Infosys(Hyderabad)

Infosys; Hyderabad; Hybrid; INR 600.000 - 900.000; Vollzeit

Zusammenfassung

Infosys is seeking a skilled L1/L2 Production Support Analyst to deliver end-to-end support for mission-critical applications hosted on distributed technologies. You will monitor health, respond to alerts, perform incident triage, and collaborate with development teams to drive permanent fixes.

The role requires adherence to ITIL processes, managing incidents, problems, changes, and maintaining documentation.

Qualifikationen

• Relevant MCA/BE/MTech/MSc/BSc/BCA degrees in IT or related fields.
• Strong understanding of distributed technologies and ITIL concepts.
• Experience in production support or similar environments is preferred.

Aufgaben

• Provide end-to-end L1/L2 production support for business-critical applications running on distributed technologies, ensuring high availability and performance.
• Monitor application health, jobs, and interfaces using standard monitoring tools; respond to alerts, incidents, and service requests within defined SLAs.
• Perform detailed incident triage, impact assessment, and initial root cause analysis; document findings and collaborate with development and infrastructure teams for permanent fixes.
• Manage the incident, problem, and change lifecycle in alignment with ITIL best practices, including ticket logging, prioritization, communication, and closure.
• Execute standard operating procedures, deployment checklists, and runbooks for routine maintenance, releases, and environment validations.
• Analyze recurring issues, identify trends, and propose preventive measures and process improvements to enhance system stability and user experience.
• Coordinate with cross-functional teams during major incidents and releases, providing timely updates to stakeholders and clear communication on progress and resolution.
• Maintain accurate and up-to-date technical documentation, knowledge base articles, and support guides to enable faster resolution and knowledge sharing.
• Support non-production environments as needed, including smoke testing, sanity checks, and validation after deployments or configuration changes.
• Participate in shift-based support, including on-call rotations, to ensure 24x7 coverage for critical applications as required.

Ausbildung

MCA

MSc

MTech

Bachelor of Engineering

BCA

BSc

Jobbeschreibung

Educational Requirements

MCA,MSc,MTech,Bachelor of Engineering,BCA,BSc

Service Line

Application Development and Maintenance

Responsibilities

Key Responsibilities:

• Provide end-to-end L1/L2 production support for business-critical applications running on distributed technologies, ensuring high availability and performance.
• Monitor application health, jobs, and interfaces using standard monitoring tools; respond to alerts, incidents, and service requests within defined SLAs.
• Perform detailed incident triage, impact assessment, and initial root cause analysis; document findings and collaborate with development and infrastructure teams for permanent fixes.
• Manage the incident, problem, and change lifecycle in alignment with ITIL best practices, including ticket logging, prioritization, communication, and closure.
• Execute standard operating procedures, deployment checklists, and runbooks for routine maintenance, releases, and environment validations.
• Analyze recurring issues, identify trends, and propose preventive measures and process improvements to enhance system stability and user experience.
• Coordinate with cross-functional teams during major incidents and releases, providing timely updates to stakeholders and clear communication on progress and resolution.
• Maintain accurate and up-to-date technical documentation, knowledge base articles, and support guides to enable faster resolution and knowledge sharing.
• Support non-production environments as needed, including smoke testing, sanity checks, and validation after deployments or configuration changes.
• Participate in shift-based support, including on-call rotations, to ensure 24x7 coverage for critical applications as required.

Additional Responsibilities

• Knowledge of design principles and fundamentals of architecture
• Understanding of performance engineering
• Knowledge of quality processes and estimation techniques
• Basic understanding of project domain
• Ability to translate functional / nonfunctional requirements to systems requirements
• Ability to design and code complex programs
• Ability to write test cases and scenarios based on the specifications
• Good understanding of SDLC and agile methodologies
• Awareness of latest technologies and trends
• Logical thinking and problem solving skills along with an ability to collaborate