AVP - KYC Operations Artificial Intelligence (AI) Lead

Citi; Mumbai; On-site; INR 4,000,000 - 7,000,000; Full time

Benefits offered by this job

Well-being programs

Learning resources

Work-life balance

Job summary

Citi in Mumbai seeks a senior professional to architect, design, and lead production-grade Gen AI and agentic solutions. You will shape technical strategy and drive implementation across cross-functional teams.

You will mentor junior engineers and data scientists, oversee AGILE delivery, and ensure compliance, security, and performance standards in a fast-paced environment. Required: 8–12 years' overall experience with 2.5+ years in Gen AI RAG/Agent-based work; expert agentic design and memory

Qualifications

• Bachelor’s degree or equivalent experience required.
• 8–12 years total with 2.5+ years in Gen AI RAG/Agent-based work.
• Expert-level agentic design, memory management and RL feedback.

Responsibilities

• Architect, design, and lead production-grade Gen AI apps and agentic solutions.
• Define technical strategy for AI projects, including architecture and tool choices.
• Lead agent training, evaluation, feedback loops and new options.
• Ensure compliance, security and performance standards.
• Mentor engineers and data scientists; manage agile delivery.

Skills

Agentic design

Memory management

Reinforcement learning

Architecture selection

Agile methodologies

Leadership

Education

Bachelor's degree or higher

Tools

SAS

SQL

Tableau

Job description

Position Overview

The senior professional responsible for architecting, designing, and leading the development of innovative and scalable AI solutions. The overall objective is to leverage deep technical expertise and leadership skills to drive the execution of key AI initiatives and mentor other team members.

Responsibilities

• Architect, design, and lead the development of production-grade Generative AI applications and complex Agentic solutions.
• Define and drive technical strategy for AI projects, including making key decisions on architecture, frameworks, and tools. This includes evaluating different agentic architectures and evolving industry practices to select the optimal approach.
• Lead the design and implementation of agent training, performance measurement, correction, and feedback processes, and create/articulate new architectural options.
• Ensure solutions meet stringent compliance, security, and performance management standards.
• Mentor a team of junior and intermediate engineers and data scientists, training them in advanced Agentic solution development and software engineering best practices.
• Oversee project/program management using Agile processes, including planning and managing development timelines and deliverables.
• Have the ability to operate with a limited level of direct supervision.
• Exercise independence of judgement and autonomy.
• Act as SME to senior stakeholders and/or other team members.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Bachelor's degree/University degree or equivalent experience.
• 8-12 years of overall experience with a minimum of 2.5 years of experience in architecting and developing production-ready Gen AI RAG or Agent-based solutions.
• Expert-level understanding of Agentic solution design, including architecture selection, memory management, hallucination control, and reinforcement learning feedback loops.
• Strong experience in architecting and designing highly scalable, available, and performant technology solutions.
• Deep expertise in Agent training, performance measurement, and feedback processes.
• SAS, SQL, Tableau skills are plus.
• Proven ability to mentor and lead technical teams.
• Strong exposure to program/project management, Agile methodologies, and planning development timelines.
• In-depth knowledge of compliance, security, and performance management in a production environment.

Benefits

• Citi provides programs and services for physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
• Citi provides access to an array of learning and development resources to broaden and deepen your skills and knowledge as your career progresses.
• Citi offers programs that help employees balance their work and life.

Apply for this role at Citi today: https://jobs.citi.com/dei

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

EEO Statement

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.