AVP Client Operations

HSBC; Bengaluru; On-site; INR 1,800,000 - 3,600,000; Full time

Job summary

HSBC Holdings plc is seeking an AVP Client Operations in Bengaluru. The role requires extensive experience in asset management and capital markets, with a focus on fee billing, client documentation, and calculating requirements.

You will engage with Finance, Client Services and Asset Leads to ensure accurate reporting and robust controls. The role involves cross‑country collaboration, process improvements, and training, with emphasis on risk management, governance and precise invoicing.

Qualifications

• 8+ years of experience in Asset Management and Capital Markets.
• Strong numerical accuracy, analytical and reconciliation skills.
• Ability to interpret contractual fee provisions and convert them into clear operational requirements.
• Strong attention to detail and commitment to maintaining accurate records.
• Experience with Microsoft Excel, SharePoint, workflow tools, fee billing systems, portfolio accounting systems, automation, data analysis or Python-supported calculations is advantageous.

Responsibilities

• Manage fee billing requests. Review fee structure and client documentation. Assess calculation requirements.
• Update systems and calculation tools. Present changes and obtain approval. Execute fee billing changes. Produce and approve invoices.
• Monitor performance fee and completion activities. Track controls and operational risk.
• Communicate all outstanding exceptions to stakeholders in a timely and accurate manner.
• Ensure follow-up to prevent aging exceptions.
• Contribute to process training and regular feedback sessions during onboarding.

Skills

Numerical accuracy

Analytical skills

Reconciliation

Stakeholder management

Contractual fee provisions

Excel

SharePoint

Workflow tools

Portfolio accounting systems

Automation

Data analysis

Python

Tools

Python

Fee billing systems

Portfolio accounting systems

Job description

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of AVP Client Operations.

In this role, you will:

• Manage fee billing requests. Review fee structure and client documentation. Assess calculation requirements.
• Update systems and calculation tools. Present changes and obtain approval. Execute fee billing changes. Produce and approve invoices. Manage performance fee and completion activities. Monitor controls and operational risk.
• All outstanding exceptions should be communicated to stakeholders on a timely basis and accurately.
• Follow-up should also be undertaken to ensure that there are no aging exceptions.
• The role would require adequate process training regular feedback sessions and multiple process-tuning discussions during the initial days.
• Cultivate an environment that supports diversity. Lead and encourage constructive cross‑country and cross‑business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC's diversity policy and/or the best interests of the business and its customers.

To be successful you will:

• Overall experience of 8 years and above in the Asset Management and Capital Markets industry.
• Strong numerical accuracy, analytical and reconciliation skills.
• Ability to interpret contractual fee provisions and convert them into clear operational requirements.
• Strong attention to detail and commitment to maintaining accurate records.
• Effective stakeholder management and coordination skills. Ability to lead or contribute to meetings with Client Services, Finance and Asset Class Leads.
• Experience in client reporting, fund administration, investment operations, fee billing, financial operations, financial control or a related discipline.
• Understanding management fees, performance fees, fee rebates, minimum fees and related investment operations is advantageous.
• Experience with Microsoft Excel, SharePoint, workflow tools, fee billing systems, portfolio accounting systems, automation, data analysis or Python-supported calculations is advantageous.

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count.

We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment.

We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc,

We consider all applications based on merit and suitability to the role.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.