AVP - Chargeback / Dispute Management

Golden Opportunities; Chennai District; On-site; INR 1,800,000 - 2,600,000; Full time

Job summary

Golden Opportunities is seeking an experienced leader for Cards Disputes & Fraud Operations. The role requires deep expertise in Credit/Debit Card Disputes, Chargebacks, Fraud Management, and handling international BPS operations.

The candidate will oversee end-to-end dispute workflows and drive process improvements across global teams, ensuring risk controls and regulatory compliance.

Qualifications

• 18+ years of experience in Banking and Cards domain with hands on experience in Dispute and Fraud Management.
• Bachelor degree minimum, preferably in Business/Finance/Accounting; Masters or Domain Certification.

Responsibilities

• Experienced Cards Disputes & Fraud Operations Leader with strong expertise in Credit/Debit Card Disputes, Chargebacks, Fraud Management, and International BPS Operations.
• The candidate will be responsible for end-to-end processes in disputes and fraud operations, aligning with global standards.

Skills

Dispute and Fraud Management

Cards Domain Expertise

Leadership

Education

Bachelor's degree in Business/Finance/Accounting

Masters or Domain Certification

Job description

Candidate Expectation

Total work experience of 18+ years of experience in Banking and Cards domainwith hands on experience in Dispute and Fraud Management

Minimum Bachelor s degree (preferably in a Business/Finance/Accounting related field) with a Masters or Domain Certification

Job Description:

Experienced Cards Disputes & Fraud Operations Leader with strong expertise in Credit/Debit Card Disputes, Chargebacks, Fraud Management, and International BPS Operations.

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