AVP

HSBC Holdings plc; Gurugram District; On-site; INR 3,000,000 - 7,000,000; Full time

Job summary

HSBC Holdings plc in India seeks an AVP to lead and strengthen the FSO, Production Support for Liquidity & Regulatory systems. You will drive incident management, data quality, and control environments across Finance Operations, IT, and finance communities, ensuring minimal surprises and timely escalations.

The role requires collaboration across sites/time zones, adherence to SLAs/KPIs, and the ability to implement automation while maintaining regulatory standards.

Job description

Job Title: AVP

• The incumbent of this role is accountable and responsible for managing and strengthening the FSO, Production Support. The overall objective is to create an environment where there is minimum or no surprises, enhanced awareness amongst employees, timely escalations, and strict monitoring of application performance and manage incidents and queries effectively & efficiently. The role’s critical success factors include managing relations within Finance Operations and the larger HSBC Finance community; ability to work across teams/ sites/ time zones; influencing business outcomes. The role holder will be accountable and responsible for managing & strengthening FSO & SM sub function, provide production support to Liquidity & Regulatory systems

In this role, you will:

Principal Accountabilities and Responsibilities (e.g., for Business, Customers and Stakeholders; internal control environment, etc.)

Run Support

• Incident management, data quality triage, query management, focus on controls, supporting DR/ PR and new technology or release or application onboarding
• Understand Liquidity & Regulatory Reporting framework i.e. process (technical solution), liquidity & regulatory reporting requirements for data purposes & systems
• Establishing and building user confidence in robust production environments and excellence of Finance Operations support function
• Understanding of production system support tasks performed during Monthly, Quarterly and Year-end close
• Understanding and interpreting the data calculations and validation within the application
• Evidencing a proactive approach – it is fundamental for this role that all stakeholders are kept informed of the progress of issues raised towards resolution
• End to end understanding of the process within the agreed timelines or learning curve
• The level of performance is in sync with the target set as per the SLA/KPI
• Update/maintain the Process manuals and Standard Operating Processes
• Partnering with the IT & Change team with various system updates and changes
• Responsible for the coordination and governance of controls used in the system
• Has the ability to standardize a process by suggesting the best practices
• Idea and awareness of implementing various automation tools to reduce manual efforts
• Demonstrates HSBC Values with utmost professionalism
• Governance of all issues encountered during production run and drive timely closure of all report failures / exceptions
• Collaborate with the Application / Infrastructure Support Team for any issues related to underlying infrastructure

Change Management

• Working with Business Users / application owners / Finance change delivery / Finance IT for any business, infrastructure or application change to understand / assess upcoming changes
• Collaborate with the Application / Infrastructure Support Team during Change release
• Understanding of DevOps Model and Agile methodology

Customers / Stakeholders

• Liquidity & Regulatory Reporting teams, IT, Business users and Change Management team
• Engage with various stakeholders to understand the criticality and customer requirements and drive requests/ changes accordingly
• Establish and maintain effective relationship with customers and identify areas of service improvements by implementing regular calls and feedback mechanism
• Influence and elevate key customer issues in an effective way to ensure timely resolution by adhering to incident management framework
• Continuous reviews of the customer issues and ensure products and services are tailored on an ongoing basis to meet expectation
• Adhere to Incident Management framework and ensure timely follow up and prompt updates to Business & Management
• Influence and elevate issues / risks in an effective way to ensure timely resolution

Leadership & Teamwork

• Actively engage in establishing a strong control environment at Finance Operations
• Be a good team player
• Self-driven and motivated
• Ability to deal with senior management
• Work effectively with people in Finance Function, Liquidity & Regulatory Reporting teams, work streams and IT as required

Operational Effectiveness & Control

• Adherence to Group policies, audit, controls, and compliance requirements including but not limited to Declaration of secrecy, data protection act, health, safety and security, clear desk policy
• Effectively drive and manage change, plan business contingency, and achieve cross-training

To be successful you will:

Functional Knowledge

Knowledge

• Knowledge of finance functions such as Liquidity & Regulatory reporting, reconciliation and other reporting in the financial services sector
• Understanding of SOX controls and user security framework would be required
• In depth prior understanding of Liquidity & Regulatory domain and associated systems
• Strong knowledge on providing Production Support for Critical Finance applications viz. Liquidity & Regulatory reporting applications
• Expertise of Incident management framework

Skills / Experience

• Experience of managing production support of critical applications
• Exposure in change and automation projects
• Experience of Data quality analysis and understanding of Data will be an added advantage
• Strong communication, navigation, and stakeholder management skills
• Knowledge of multiple Finance functions in a banking environment
• Ability to work in large teams across multiple locations
• Strong presentation creation and delivery skills
• Should have eye for detail and problem solving and influencing skills
• Excellent interpersonal skills to communicate effectively with team members/wider business including senior executive management and ability to develop a good rapport in challenging situations
• Able to cope with pressure & tight deadlines
• Assertive, with a positive attitude and an open mind
• Experience in participating in internal / external Systems audits

Technical Skills Sets

(Any of the below listed technical know-how is essential for the role)

• Visualization tools (Basic’s) - Qlik, Power BI, Tableau, SAS VA. Working knowledge on SQL will be an added advantage
• Automation and Workflow tools – Python, Xceptor, VBA , Appian will be an added advantage
• Strong knowledge of Microsoft Office applications (Word, Excel, Visio, PowerPoint, Project)
• Good Knowledge of Incident management tools and recovery process

Others

Personal Skills

• Good communication skills, able to professionally and effectively present information and issues
• High Level of problem solving and analytical skills and ability to grasp complicated functions in short period of time
• Mature and independent - able to work with little supervision
• Proactively identifies and completes required tasks
• Team player able to manage conflict and conflicting priorities
• Confidence and ability to instill change disciplines and control across the team
• Must be flexible to work in 24*7 shift

Qualifications and Experience

• MCA / MBA / BCA / B.Com / B.E / B Tech : 9+ years of experience in leading accounting firms / financial services sector / IT firms

Hsbc.Com/Careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

***Issued By HSBC Electronic Data Processing (India) Private LTD***