AM GFX OPERATIONS

HSBC Holdings plc; Bengaluru; On-site; INR 900,000 - 1,200,000; Full time

Job summary

HSBC is seeking an Assistant Manager GFX OPERATIONS to oversee timely settlement of Treasury products for HSBC entities. You will handle trade validation, confirmation, settlements and investigations across FXMM, ensuring compliance with cut-offs and risk controls.

As an individual contributor with supervisory responsibilities, you will support onshore partners, monitor PLA targets, and drive process improvements while maintaining strong customer service across sites and time zones.

Qualifications

• Degree in finance/management/business administration or related discipline.
• Ability to multi-task and work accurately under tight deadlines.
• Willing to work during holidays and weekends.
• Knowledge of BOS, TCM, FXMM and Fixed Income preferred.
• Understand and ensure compliance with internal and external rules and procedures.

Responsibilities

• Timely confirmation, settlement and investigation of trades.
• Provide clients with an excellent HSBC experience, being accountable and taking ownership of all customer enquiries until resolution.
• Monitor trade exceptions to avoid late or non-settlement.
• Assist onshore counterparts and front office with issues or queries.

Skills

MS Office

Team player

Multi-tasking

Flexibility

FXMM knowledge

Compliance awareness

European markets

Education

Finance/Management/Business degree

Job description

Job title: Assistant Manager GFX OPERATIONS

• The Asst. Manager will be responsible for the timely and accurate settlement of Treasury products on behalf of several of our HSBC entities. The role supports end-to-end operations covering trade validation, confirmation, settlements, and investigations in adherence to the relevant currency funding and payment cut-offs. Provide an excellent level of service and support taking ownership of issues where applicable. Provide a single point of contact for the satellite sites and enhance the operational relationship between entities, group offices and their customers. Continually evaluate existing controls, challenging current procedures and suggesting enhancements as appropriate.
• An individual contributor and supervisor supporting critical operations that includes settlements, confirmation & post settlement within the department supporting FXMM product lines and initiatives. Supervies the daily operations ensuring that customers receive quality service through all channels of customer contact. Ensures achievement of Performance Level Agreement (PLA) targets by the team, prevent, and mitigate operational losses. The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.

In this role, you will:

Principal Accountabilities: Key activities and decision making areas

Impact on the Business/Function

• Acquire and update knowledge on procedures related to relevant processes under HBEU Operational Services.
• Timely confirmation, settlement and investigation of trades
• Provide clients with an excellent HSBC experience, being accountable and taking ownership of all customer enquiries until resolution.
• Monitor trade exceptions to avoid late or non-settlement
• Assist onshore counterparts and front office with issues or queries

Typical Targets and Measures

• Work is processed and completed within time scales in accordance with procedures.
• Process productivity and quality targets are achieved, and high level of customer service always maintained. Issues / problems are fully resolved or escalated, as appropriate. Appropriate action is taken to prevent recurrence.
• Exhibit ownership over tasks performed.

Customers / Stakeholders

• Onshore Counterparts/External Clients
• Front Office
• Middle Office
• Client Services/OCRM
• Operations product aligned departments
• Operational Risk and Internal Control
• IT / Systems Support

Typical Targets and Measures

• Feedback and interaction from all relevant teams
• Timely escalation and resolution of issues

Leadership & Teamwork

• Create robust, friendly and accepting work environment
• Self-development through soft skills training, personal development plans and performance management reviews.
• Sharing of best practices and knowledge transfer
• Support various strategic initiatives and cross-functional stakeholder requirements
• Foster and implement the Change Agenda

Typical Targets and Measures

• Knowledge and experience are shared with teams
• Evidence / completion towards set objectives
• Feedback from key stakeholders

Operational Effectiveness & Control

• Ability to identify areas of control, process and cost weakness
• Support implementation of control agenda
• Ability to define appropriate solutions or change initiatives to drive through efficiency improvements
• Ability to identify opportunities where additional controls can be implemented to maximize efficiency.

Typical Targets and Measures

• Awareness of the controls framework, taking a pro-active approach to reduce Operational risk
• No repeat errors or audit point

Major Challenges (The challenges inherent in the role that require a continual test of the role holder’s abilities)

• The individual will need to maintain a wide group of stakeholders not only within GSC Operations but across other areas i.e. Onshore Business Partners, Front Office, Regional stakeholders, etc. Additionally, the role requires continuous process knowledge training on procedures related to different activities. The role needs to work independently, productively and professionally, where assigned tasks are completed within established timeframes, regular assignments are completed without reminders or additional requests, continuously improving customer service and productivity. As the role supports various sites in different time zones, flexibility on covering different work shifts may be required.

Management of Risk (Operational Risk / FIM requirements)

• To abide by the Group Compliance Policy by containing compliance risk in conjunction with the relevant Compliance Department. The term compliance embraces all relevant laws, rules and codes with which the business must apply.
• To continually re-assess the operational risks inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures, management restructures, and the impact of new technology in conjunction with the donor Group companies.

Observation of Internal Controls (Compliance Policy / FIM requirements)

• Maintains HSBC internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators.
• Understand, follow and demonstrate compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business in which you are involved, specifically Internal Controls and any Compliance policy including, inter alia, the Group Compliance policy.
• The requirement for each employee to be aware of the Operational Risk scenario associated with their role and to ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.

To be successful you will:

Knowledge & Experience / Qualifications (For the role – not the role holder. Minimum requirements of the role.)

• Degree in finance/management/business administration or related discipline.
• Team player who develops self and others to contribute to the success of the business and the HSBC Group.
• Good all-round product knowledge and MS Office skills and a willingness to further develop both.
• Show initiative, a positive attitude to change and a flexible approach to working hours.
• Ability to multi-task and work accurately in a demanding environment and to adhere to a variety of strict deadlines.
• Knowledge on Treats BOS, TCM, FXMM, and Fixed Income preferred and additional European language an advantage.
• Understand and ensure compliance with all relevant internal and external rules, regulations and procedures that apply to the conduct of the business.
• Able to work under challenging environment with tight timelines.
• Background on European Markets and Infrastructure Regulation would be an advantage.
• Willing to work during holidays and weekends.

Hsbc.com/careers

You’ll achieve more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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