VP -UK CIB

HSBC Holdings plc; Kolkata District; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

HSBC Holdings plc is seeking a VP - UK CIB to lead operations across KL and Kolkata, ensuring strong control environments and top-tier service delivery. The role emphasizes risk management, operational efficiency, and team development across split sites.

The incumbent will drive strategic process improvements, establish KPIs, and foster a culture of quality, productivity and compliance while balancing regional needs and regulatory requirements.

Qualifications

• Degree in finance and accounting or related qualifications.
• Strong leadership with measurable outcomes.
• Experience in lending, risk control and process optimization.

Responsibilities

• Oversee operational processes and risk controls across KL and Kolkata sites.
• Develop and monitor KPIs for productivity, quality and service levels.
• Drive process improvements and cost efficiencies while ensuring regulatory compliance.
• Provide leadership in staffing, development and succession planning.

Skills

Leadership

Operational risk management

Process improvement

Stakeholder management

Data analytics

Education

MBA Finance

Bachelor's degree in Commerce

Job description

Job title: VP -UK CIB

• A senior leadership role overseeing all operational processes and control framework across KL and Kolkata site. It is an absolutely key requirement that the incumbent demonstrates strong leadership of the team, to maintain the highest standards of control and operational support, whilst retaining a motivated and progressive workforce. Developing a high quality and highly capable Operation team with a strong management/supervisory team and depth in quality and succession planning in their organizational model.
• Ensure the smooth-running Operations teams in KL and Kolkata, making sure there is a culture of streamlining/Quality/Productivity and risk awareness. Implement supporting strategies, policies, and procedures to ensure that operational (and other) risks are managed closely and effectively, in a commercially sensitive and practical manner.
• Establish appropriate metrics to monitor controls, productivity, and service levels for all clients. Establish materials, training programmes etc. to ensure specialist product and process knowledge can be retained.
• Operate split site processing across KL and Kolkata and continue to rebalance activities between the two sites to ensure full contingency capability. Work with Issuer Services ODI teams to implement both strategic and tactical change programs to increase productivity and reduce our risk profile.
• Full responsibility for functional model in KL and Kolkata, including recruitment and staffing decisions, and for all aspects of the local control environment.

Governance and Committee Memberships (membership of ExCos, Risk Management Meeting)

• Manco, BSO forum, Risk Control Owner, CEMM etc

In this role, you will:

• Extending strategic support to post approval lending process for a region/market.
• Establish and maintain effective relationship with customer, business areas, and identify areas of service improvements.
• Drive rigorous and customer centric Quality Campaigns and initiatives to increase Quality awareness in the team.
• Recognize, reward, and set high internal service excellence benchmarks to ensure customer satisfaction.
• Problem situations are proactively identified and resolved to give maximum customer satisfaction and escalated where necessary. Appropriate measures are taken to improve quality and prevent recurrence.
• Contribution towards sustainable savings in relation to Process Efficiencies.
• Supporting each global product on a regional basis by function or market.
• Plan and enhance standardization of processes by adopting strategic comprehensive approach and share the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
• The role holder is expected to spend at least 30% of the time on operations.
• Job holder is expected to monitor daily BAU deliverables and ensure quality & timeliness is being met as per agreed PLA.

Leadership & Teamwork

• Responsible for increasing the team’s productivity and efficiency through various process improvement initiatives.
• Responsible for coordinating and implementation of process improvement initiatives; deliver process training to build a strong bench of technically strong cross trained team members
• Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
• Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience, reward and recognize service excellence and keep high staff morale through ‘Celebrating Success’.
• Strike balance among task, team and individual to inspire and influence staff to bring out their best.
• Ensure Assistant Managers are briefed and made aware of individual/department performance achievements/ targets in a timely manner.
• Create an environment where skills and knowledge are openly shared to achieve department and business goals.
• Ensure performance management scheme is implemented in line with procedures across sections consistently.

To be successful you will:

• Degree in finance and accounting and/or related qualifications and/or relevant work experience.
• Excellent knowledge in accounting principles and fundamentals of accounting.
• Basic knowledge of lending, syndication and Financial Instruments
• Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
• Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service legal agreements.
• Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide support to the teams.
• Experience of successfully managing and developing a team/Individuals in previous role
• Evidence of process management skills with an ability to initiate & drive process improvements
• Proven ability to initiate cost control measures by achieving resource efficiency and managing overheads
• Will be expected to maintain HSBC internal control standards, including the timely implementation of internal and external audit points, together with any issues raised by external regulators.
• Must be aware of the operational risk scenarios associated with this role and act upon pertinent risk (if any).
• Responsible for the implementation of Group Compliance Policy as is applicable to this role.
• High and increasing awareness required across single or multiple products / single or multiple regions / single or multiple jurisdiction due to following: (AML/SANCTIONS/CASS/FATCA)
• The role will require technical excellence to achieve target deliverables combined with the ability to get work done from administrators/SMEs to achieve target KPIs.
• The role will demand a daily balance of delivering an excellent client service within the standard model of promoting continuous improvement of processes and of identifying and capitalizing opportunities to create capacity and generate efficiencies
• The major challenge for this role is to continuously manage deliveries within the specified time limit with minimum or no errors.

Others

• Graduate/Postgraduate in commerce stream, MBA, MBA Finance.
• 10 years of relevant experience for an internal Candidate, 12 + years of experience for an external candidate.
• Must with strong knowledge of credit products in banking, post approval, lending docs, loan processing.
• Excellent verbal & written communication skills.
• Strong negotiation & persuasive skills.
• Compliance & CCO based on Grade complexity of loans managed by role is decided by global service delivery line management based on experience and performance.
• High level variation and specific manual processes required by Product/System/Client/jurisdiction
• To be aware of the Operational Risk scenario associated with the role, and to ensure that all actions during your employment with HSBC take account of the likelihood of operational risk occurring. Ensure escalation process is in place and is effective.
• Be adherent to the audit standards of the group and compliant to all the policies and procedures.
• Driving awareness within team of any new policy, procedures or code that needs adherence.
• Ensure completion of all mandatory training on time.
• Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.
• Plan for effective cross training within the team, taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements, and striking a balance among them.
• Ensure ‘Knowledge retention’ in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition)
• To smoothen the impact of erratic workflows through effective capacity planning, leave management and prioritization.
• To have a tight control on Operational losses, potential frauds through strong internal audit and staff feedback mechanisms.
• MI and other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
• Good knowledge of the HSBC Group – organization, culture & policies.

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You’ll achieve more at HSBC

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