Automation Manager

Ensono; Pune District, Chennai, Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

Ensono in Pune, India seeks an Automation & Development Manager to lead a multidisciplinary team of developers, automation engineers, and business analysts to build automation capabilities that improve service reliability and reduce manual effort.

You will own the automation roadmap from discovery through delivery and value realization, partnering with clients, operations, platform owners, and service delivery leaders to identify and convert operational pain points into scalable, reusable

Qualifications

• ITIL v3 / ITIL 4 Foundation certification required.
• Agile / Delivery: PMP, CSM, or PSM certification.
• Expertise in at least one automation/engineering area.

Responsibilities

• Establish team goals and delivery roadmaps aligned with business objectives.
• Lead multidisciplinary team and optimize resource utilization.
• Apply Agile principles and participate in Agile ceremonies.
• Own end-to-end delivery of automation initiatives from requirements through deployment.
• Design scalable automation frameworks with governance to ensure security and reuse.
• Mentor teams in problem-solving, code quality, and architectural decisions.
• Engage with clients to identify opportunities and build implementation roadmaps.
• Present automation outcomes and ROI to leadership and clients.

Skills

Python

PowerShell

JavaScript/TypeScript

Java

.NET

API integrations

CI/CD pipelines

Education

ITIL v3/ITIL 4 Foundation

PMP/CSM/PSM

Tools

GitHub

GitLab

Bitbucket

Job description

Manager Automation

The Automation & Development Manager leads a multidisciplinary team of Developers, Automation Engineers, and Business Analysts to build automation capabilities that improve service reliability, reduce manual effort, and accelerate incident resolution across client and company infrastructure.

This role owns the automation roadmap from discovery through delivery and value realization. You will partner with clients, operations, platform owners, and service delivery leaders to identify and convert operational pain points into scalable, reusable solutions.

The role requires strong technical leadership across observability platforms, ITSM tools, workflow automation, API integrations, and modern development practices—with accountability for governance, security, and measurable ROI.

Responsibilities

• Establish team goals, priorities, and delivery roadmaps aligned with business objectives


• Lead, mentor, and develop a multidisciplinary team, driving high performance, capability growth, and effective resource utilization


• Apply Agile principles and actively participate in Agile ceremonies


• Own end-to-end delivery of automation initiatives from requirements and design through deployment and value realization


• Lead the design and implementation of automation solutions to improve operational efficiency and service reliability


• Apply broad technical expertise to mentor and guide teams in developing scalable and effective automation capabilities


• Drive continuous improvement across ITSM platforms and workflows to enhance performance, reduce inefficiencies, and improve resolution outcome


• Design scalable, reusable automation frameworks; establish and enforce development standards and governance to ensure security, reuse, and maintainability


• Project Management including planning of deliverables, resource planning, costing/estimation, risk management, change request management, project status and reporting.


• Analyze complex operational problems and translate them into innovative automation solutions; apply root-cause analysis and design thinking to solve problems cost-effectively


• Practice and coach the team on problem-solving approaches, code quality standards, and architectural principles; develop strong technical opinions to guide design decisions


• Engage with clients and stakeholders to understand operational challenges; facilitate discovery sessions to identify automation opportunities and build implementation roadmaps


• Ensure seamless collaboration with application teams, engineering, DevOps, and business stakeholders to align priorities and remove blockers


• Present automation outcomes, business benefits, and ROI to leadership and clients; maintain transparency through regular status updates, dependencies, risks, and issues


• Perform data analysis to identify repetitive operational issues and design solutions to prevent recurrence


• Conduct buy vs. build analysis and vendor evaluations; recommend technology adoption based on business requirements and organizational fit


• Identify and manage technical, security, and compliance risks; ensure solutions meet organizational standards


• Ensure automation solutions are scalable and reliable to meet current and future organizational needs


• Promote continuous improvement; capture learnings from retrospectives and evaluate emerging technologies to enhance team capability and efficiency


• Provide post-implementation support and troubleshooting to optimize deployed solutions

Experience & Skill Requirements

Experience

• 12+ years in IT Operations, Managed Services, or Automation/Engineering


• 8+ years leading automation or development teams in Agile environments


• Experience with Python, PowerShell, JavaScript/TypeScript, Java, or .NET


• Strong knowledge of API integrations and CI/CD pipelines


• Familiarity with Git-based source control such as GitHub, GitLab, or Bitbucket


• Working knowledge of Linux, Windows, network, and storage environments

Certifications & Skills

Required

• ITIL v3 / ITIL 4 Foundation


• Agile / Delivery: PMP, CSM, or PSM


• Expertise in at least one of these areas: