D&T Process Automation Engineer I

General Mills; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

General Mills India Centre is seeking an Intelligent Automation Engineer I to design, build, and scale automation solutions across finance, supply chain, and business functions. You will work with Agentic AI, Power Platform, Power Automate, Power Apps, and ServiceNow to deliver measurable business impact.

You will collaborate with Global IA and technology teams to translate business needs into reliable automation, governance, and documentation.

Qualifications

• Full-time graduation from an accredited university.
• 3-5 years of experience in process automation with hands-on expertise in agentic automation, Power Platform, or related technical role.
• Ability to deliver end-to-end, stakeholder-focused automation solutions from requirements through deployment and support.

Responsibilities

• Evaluate opportunities to incorporate agentic AI orchestration into existing automation capabilities.
• Gather requirements from business stakeholders and translate into technical designs.
• Design, develop, and maintain Power Automate flows to streamline processes.
• Build and support Power Apps solutions to digitize forms and processes.
• Manage SharePoint sites, lists, libraries, and workflows; data migrations included.
• Govern and monitor Power Platform environment including licensing and health of assets.
• Troubleshoot and resolve production issues on live automations; adhere to SLAs.

Skills

Power Automate

Power Apps

SharePoint Online

Agentic AI

REST API

Python/JS

Troubleshooting

Documentation

Communication

Education

Bachelor's degree

Tools

Azure DevOps

ServiceNow AppEngine

Automation Anywhere A360

SPFx

Power Platform

Job description

COMPANY OVERVIEW

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best - bold thinkers with big hearts who challenge one another and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what's next.

OVERVIEW

Join Digital & Technology (D&T) Intelligent Automation team at General Mills India Centre for role D&T Intelligent Automation Engineer I and help transform how teams across finance, supply chain, and other business functions work.

You will be responsible to design, build, and enhancing scalable automation solutions using Agentic automation, Microsoft Power Platform, and emerging platforms such as Automation Anywhere and ServiceNow.

Working closely with business stakeholders, the Intelligent Automation Center of Excellence, and global technology teams, you will turn business needs into reliable solutions that deliver measurable impact.

KEY ACCOUNTABILITIES

• Evaluate opportunities to incorporate Agentic AI orchestration (e.g., AI agents, prompt-driven workflows, agentic automation etc.) into existing GMI AI/Agentic capabilities to extend automation beyond deterministic and rule-based flows.


• Gather requirements from business stakeholders and translate them into technical designs, following IA development standards and guidelines.


• Design, develop, and maintain workflow automations using Power Automate (cloud flows, approvals, integrations) to streamline business processes.


• Build and support Power Apps (canvas and model-driven) solutions to digitize forms and business processes.


• Design, configure, and manage SharePoint sites, lists, libraries, and workflows, including data migrations and site administration.


• Administer and govern the broader Power Platform environment - monitoring usage, ownership, licensing, and health of existing flows, apps, and sites.


• Troubleshoot, debug, and resolve production issues on live automations; adhere to support SLAs and keep-the-lights-on (KTLO) commitments.


• Create and maintain solution documentation, including design docs, test scenarios, and support runbooks.


• Manage automation requests end-to-end - intake, scoping, development, testing (UAT), deployment, and change control.


• Support platform health reporting and inventory tracking for Power Automate/Power Apps assets across the organization.


• Contribute to legacy technology migrations (e.g., InfoPath deprecation) by assessing impact and coordinating remediation.


• Collaborate with global and cross-functional stakeholders, and coordinate priorities via tools like SezrviceNow, ADO, and Teams.

MINIMUM QUALIFICATIONS

Education: Full-time graduation from an accredited university.

Experience: 3-5 years of experience in process automation, with hands-on expertise in agentic automation, Power Platform, or a related technical role. Proven ability to deliver end-to-end, stakeholder-focused automation solutions from requirements through deployment and support

Technical Skills:

• Hands-on experience building and supporting Microsoft Power Automate flows (cloud flows, connectors, approvals, error handling).


• Hands-on experience with Power Apps (canvas apps; model-driven apps a plus).


• Awareness of agentic AI concepts - prompt engineering, AI agent lifecycle, and orchestration frameworks (e.g., LangChain, RAG, MCP); and interest in applying them to automation solutions.


• Hands-on experience with agentic orchestration frameworks or building / integrating AI agents.


• Basic programming knowledge (Python/JavaScript) to support AI agent tooling and API integrations.


• Strong working knowledge of SharePoint Online - site design, lists/libraries, permissions, and workflow integration.


• General understanding of the Power Platform ecosystem (Dataverse, environments, DLP policies, governance basics).


• Ability to gather requirements from business users and translate them into functional and technical designs.


• Strong troubleshooting and debugging skills for production support of automated workflows.


• Clear written and verbal communication skills for documentation and stakeholder collaboration.


• Basic knowledge of REST/SOAP API integrations.

PREFERRED QUALIFICATIONS

• Experience on ServiceNow Framework / AppEngine low code automation


• Exposure to Robotic Process Automation (RPA) tools such as Automation Anywhere A360.


• Familiarity with ServiceNow (incident/request management, App Engine).


• Familiarity with Azure DevOps (ADO) for work tracking.


• Exposure to legacy forms technology (e.g., InfoPath) and migration approaches.


• Exposure to Copilot studio.


• Working knowledge of SharePoint Framework (SPFx).


• Basic understanding of SAP or other enterprise systems (preferred, not required).


• Knowledge of any JavaScript Frameworks like (Angular/ jQuery / Knockout / React /Vue.)


• Soft Skills: Exception