Automated Operations Engineer PBN

Ericsson GmbH; Dadri; On-site; INR 600,000 - 900,000; Full time

Job summary

Ericsson is hiring an Automated Operations Engineer in Noida, India to oversee 24x7 monitoring, fault detection, and incident management for telecom networks and IT infrastructure. You will ensure high availability and SLA compliance by coordinating with field teams and vendors.

Responsibilities include monitoring networks and applications with NMS/EMS tools, performing L1/L2 troubleshooting, handling trouble tickets, raising RCA inputs, and supporting change activities during maintenance

Qualifications

• Bachelor’s degree in Engineering/IT/CS from a recognized institution.
• Knowledge of telecom networks (2G/3G/4G/5G preferred).
• Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, HTTP and related protocols.
• Experience with monitoring tools such as SolarWinds, Zabbix, Netcool or Nagios.
• Experience using ticketing systems like ServiceNow, Remedy or JIRA; basic Linux/Unix knowledge.

Responsibilities

• Monitor network, servers, and applications using NMS/EMS tools.
• Proactively identify, analyze, and resolve network alarms and incidents.
• Perform L1/L2 troubleshooting for network, transmission, and service issues.
• Raise, update, and manage trouble tickets with internal teams and vendors.
• Escalate incidents as per defined escalation matrix.
• Coordinate with field teams, OEMs, and service providers.
• Track SLA/KPI compliance and ensure timely resolution.
• Perform routine health checks and preventive maintenance.
• Prepare incident reports, RCA inputs, and shift handover notes.
• Support change activities and maintenance windows.

Skills

Telecom networks knowledge

RAN/RNC/BSC familiarity

Linux/Unix basics

SNMP/GTP/SIP/HTTP familiarity

Troubleshooting

Education

Bachelor’s degree in Engineering/IT/CS

Tools

SolarWinds

Zabbix

Netcool

Nagios

ServiceNow

Remedy

JIRA

Job description

Join our Team

About this opportunity:

The Automated Operations Engineer is responsible for 24×7 monitoring, fault detection, incident management, and service assurance of network infrastructure to ensure high availability and performance as per defined SLAs.

What you will do:

• Monitor network, servers, and applications using NMS/EMS tools
• Proactively identify, analyze, and resolve network alarms and incidents
• Perform L1/L2 troubleshooting for network, transmission, and service issues
• Raise, update, and manage trouble tickets with internal teams and vendors
• Escalate incidents as per defined escalation matrix
• Coordinate with field teams, OEMs, and service providers
• Track SLA/KPI compliance and ensure timely resolution
• Perform routine health checks and preventive maintenance
• Prepare incident reports, RCA inputs, and shift handover notes
• Support change activities and maintenance windows

The skills you bring:

• Bachelor’s degree in Engineering / IT / Computer Science
• Knowledge of telecom networks (2G/3G/4G/5G preferred)
• Familiarity with RAN, RNC, BSC, SNMP, GTP, SIP, HTTP,
• Monitoring tools (SolarWinds, Zabbix, Netcool, Nagios)
• Ticketing tools (ServiceNow, Remedy, JIRA)
• Basic Linux/Unix knowledge

All academic credentials must be from recognized and accredited institutions and are further subject to verification.

Why join Ericsson?

At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer.

Primary country and city: India (IN) || Noida