Associate Vice President -Global process Owner

Diageo Business Services India Pvt. Ltd.; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Diageo is seeking a Global Process Lead within Process Excellence to own end-to-end HR processes across the organization, ensuring standardization, efficiency, and alignment with COEs and company goals. You will guide process design with COE leadership and collaborate across geographies to drive continuous improvement and global alignment.

The role requires strong HR technology knowledge, process thinking, and the ability to lead complex initiatives while maintaining governance and delivering

Qualifications

• Very strong functional knowledge of their COE area and ability to translate requirements into design solutions.
• Strong customer management skills to understand business requirements and drive alignment across teams.
• Good understanding of HR technology landscape and architecture within the HR domain.
• Solid knowledge of HR cloud solutions such as Workday or ServiceNow.
• Strong process thinking connecting people, process and technology across silos.

Responsibilities

• Set the vision and strategic direction to implement the HR business strategy.
• Define and lead the process standards and roadmaps for transforming and optimizing HR processes.
• Manage end‑to‑end process interdependencies and integration points across functions and regions.
• Build and sustain relationships with stakeholders to ensure process improvements align with business goals.

Skills

Functional knowledge

Customer management

HR technology

Workday

ServiceNow

Process thinking

Tools

Workday

ServiceNow

Job description

About the Function

Human Resources is about shaping the experience of working at Diageo and helping our people learn and grow every day. From attracting talent to developing careers, this team plays a central role in building a culture where people feel supported, challenged and able to grow. They work closely with teams across the business, bringing insight, care and commercial understanding to everything they do. You’ll help create an environment where different perspectives are valued and where people can learn new skills and thrive, unlocking potential across a truly global organisation.

About the team

About the team: About the role: Process Excellence is an exciting new team created within the Employee Experience area. This team will own end‑to‑end People Processes, provide leading design expertise enabling delivery of extraordinary global standard, optimised experiences for our employees and will provide both strategic and operational Partnership and Leadership to our HR COE teams, enabling the HR model of the future.

About the role

The Global Process lead role has 3 main spans of control: Own and manage their end‑to‑end aligned processes across the organization/processes within their area, ensuring that they are standard, efficient, effective, and aligned with the COEs and company's goals and objectives. Partner with their respective COE Leadership to advise, guide and challenge the process design experience, creating and leading a clear roadmap for their functions. Collaborate across teams, functions, and geographies to drive continuous process improvement initiatives that will enable the company to achieve operational excellence. Accountable for the overall performance of the end‑to‑end global processes within their area and for ensuring process compliance with all relevant company procedures.

Supports with identifying continuous improvement initiatives and team optimization opportunities.

• Set the vision and strategic direction to implement the business strategy.
• Define the standard taxonomy, lead the process standards and roadmap for transforming and optimising processes.
• Manage the process interdependencies, oversee end‑to‑end‑process integration points.
• Bring together people (skill), process (flow) and technology (digital) elements that will inform design of operations & deliver the business results.
• Build and maintain strong relationships with key stakeholders to ensure process improvements are aligned with business objectives.
• Establish and maintain cross‑functional GPO connections; stay up to date with industry trends and standard methodologies related to process improvement and champion continuous improvement; develop and implement process improvement, using automation and innovation initiatives that drive global alignment, efficiency, effectiveness, and consistency across the organization.
• Ultimate decision rights on process variations that deviate from global standards.
• Develop and manage metrics and reporting to measure process performance, identify areas for improvement, and track progress against targets partnering with Global Data owners to ensure data quality.
• Ensure that process‑related risks are identified, assessed, and mitigated appropriately.
• Provide leadership and guidance on process and technology within their respective areas to business owners across the organization.

Dimensions

• a) Financial: The role will have no direct budget responsibility; however, the holder will need to be financially aware of their responsibilities and remain budget conscious and compliant. Seeking simplifications and opportunities to reduce HR costs through centralisation and productivity benefit realisation.
• b) Market Complexity: Activities cover the entire Diageo structure, requiring connection with market and supply teams, covering the whole structure of Diageo. There will be close liaison with the HR leadership Team in both centres of excellence and in markets. The role will also work closely with leaders and teams across GBO & D&T.
• c) Leadership Responsibilities: Senior Customer engagement across the HR and GBO functions; influencing as necessary. Strong interpersonal skills are required to motivate and ensure alignment across multiple teams, business process, data, and technical governance. Due to the complexity and integrations across the HR processes, the GPLs are required to ensure a consistent end to end lens is applied to all initiatives. Drive significant simplification and efficiency into our processes and systems in support of our global productivity and experience agenda. Ensure all controls and processes are understood and delivered to meet internal and external regulatory requirements. Act as custodian of the HR process globally through the design, implementation, and maintenance of the process, including effective performance metrics.
• d) Qualifications and Experience Required: Key Criteria to be successful in this role: Very strong functional knowledge (strategy, process, standards, technology trends) of their respective COE area. Strong customer management skills and ability to understand business requirements and translate them into process and technology design solution. Good understanding of HR technology landscape and architecture. Solid knowledge of HR Cloud Solutions such as Workday, ServiceNow, or other. Strong ‘process’ thinking that connects the dots through its functional silos. Curious, self‑driving, inspirational, business driven and costs conscious. Ability to drive performance through others. Strong communications skills both written and verbal.

Additional Requirement

Successful track record of multiple HR Technology implementations with organisational impact. Good understanding of basic system engineering, information and risk guidelines and system architecture standards. Understanding of today’s IT methodologies agile, waterfall, design thinking, process mapping, project management. Lean Six Sigma methodology.

Role Responsibilities

Experience / skills required: Flexible Working Statement: Flexibility is key to our success. Talk to us about what flexibility means to you, so that you’re supported to manage your wellbeing and balance your priorities from day one.

Rewards & Benefits Statement: We recognise and value performance, offering our people a highly competitive Rewards and Benefits package including:

Diversity statement: Our purpose is to celebrate life, every day, everywhere. And creating an inclusive culture, where everyone feels valued and that they can belong, is a crucial part of this. We adopt diversity in the broadest possible sense. This means that you’ll be welcomed and celebrated for who you are just by being you. You’ll be part of and help build and champion an inclusive culture that celebrates people of different gender, ethnicity, ability, age, sexual orientation, social class, educational backgrounds, experiences.

Worker Type and Locations

Worker Type :Regular Primary Location:Bangalore Karle Town SEZ Additional Locations :

Job Posting Start Date : 2026-09-28

About Diageo

With more than 200 brands sold in over 180 countries, we are home to a diverse portfolio of drinks enjoyed around the world. Every day, our talented colleagues bring creativity, expertise and passion to the brands people know and love. From established favourites to exciting new launches, the brands we build are shaped by culture, connected to local communities and made for life’s moments. By understanding our consumers and building strong, trusted relationships with our customers, we help our brands remain relevant, distinctive, and accessible. Our founders, including Arthur Guinness, John Walker and Charles Tanqueray, were visionary entrepreneurs whose ambition and ingenuity helped shape the drinks industry. Today, that pioneering spirit lives on through our people. Join us and you’ll work alongside talented colleagues from around the world, bringing together different perspectives, experiences and specialist skills. Together, you’ll challenge convention, explore new possibilities and help shape a more inclusive and sustainable future. You’ll be empowered to learn, grow, thrive, and make a lasting impact.

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